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VALENCIA GROUP

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Mini-Bar Attendant - LSC

Open 41d

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each hotel is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to go above and beyond while creating memorable guest experiences.

Status: Non-Exempt

Reports to: Food & Beverage Manager / Outlet Supervisor

JOB SUMMARY

Responsible for maintaining exceptional presentation and service standards for all in-room hospitality and minibar operations. This role helps create memorable guest experiences by ensuring guestrooms are fully stocked, organized, and visually appealing while supporting hotel revenue goals through accurate inventory and guest charge management.

ESSENTIAL DUTIES & FUNCTIONS

Operational Responsibilities

  • Restock and maintain guestroom minibars and amenities to hotel standards
  • Stock minibar cart and prepare supplies before each shift
  • Maintain organization and cleanliness of minibar storage areas
  • Monitor inventory levels and report shortages to management
  • Charge guest purchases accurately through the hotel property management system (StayNTouch)
  • Complete assigned side work and operational tasks
  • Assist with tray pickup from guest rooms when necessary
  • Attend required meetings and ongoing training sessions

Guest Services

  • Deliver exceptional service and hospitality to all guests
  • Respond promptly and professionally to guest requests
  • Maintain knowledge of minibar offerings and pricing
  • Create a welcoming and elevated guest experience through attention to detail
  • Interact courteously and professionally with guests and fellow team members

Team Support and Training

  • Contribute positively to the Food & Beverage team environment
  • Work collaboratively with other hotel departments
  • Support departmental productivity and service standards

Communication and Reporting

  • Communicate effectively with supervisors and team members
  • Utilize the Alice system (Effort Log) to complete operational tasks
  • Report inventory needs and guest concerns promptly

Safety & Compliance

  • Follow all hotel safety procedures and operational standards
  • Report unsafe conditions immediately
  • Maintain hotel equipment in proper working condition
  • Maintain required TABC and Food Handler certifications

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