Minibar Attendant

Position Summary

Rixos Phu Quoc Viet Nam is seeking a detail-oriented and service-focused Mini Bar Attendant to support Room Service operations by ensuring minibar amenities are accurately replenished, well-presented, and compliant with brand standards. Reporting to the Room Service Supervisor / Manager, this role contributes to guest satisfaction through efficiency, discretion, and adherence to Rixos luxury service standards.

Key Responsibilities

Mini Bar Operations

• Replenish, check, and clear minibar items in guest rooms according to established procedures.
• Ensure no expired items are placed in guest rooms and all products meet quality standards.
• Prepare mise-en-place to support 24-hour service requirements.
• Conduct proper shift handovers and maintain accurate occupancy-related documentation.

Guest Service & Communication

• Maintain a professional, friendly, and discreet relationship with in-house guests.
• Respond to guest inquiries related to minibar and Room Service offerings.
• Handle guest concerns according to guidelines or escalate to the Room Service Manager when required.
• Answer Room Service telephones when assigned.

Standards, Hygiene & Compliance

• Ensure full compliance with HACCP standards, food safety regulations, and hotel policies.
• Adhere to Rixos ISO Integrated Management Systems (ISO 9001, 14001, 22000, 10002).
• Report cleanliness, hygiene, or maintenance issues immediately to supervisors.
• Follow all health, safety, and security procedures, including entering guest rooms.

Teamwork & Professional Conduct

• Work closely with Room Service, Guest Relations, Front Office, and other service departments.
• Attend departmental briefings, trainings, and contribute to open team communication.
• Maintain high standards of personal appearance, grooming, and professionalism at all times.
• Support other hotel departments when operational needs require.

• Diploma or certification in Hospitality or related field preferred.
• Fresh graduates or candidates with up to 1 year of experience in a 4–5 star hotel or resort are welcome.
• Basic knowledge of Room Service operations and minibar procedures is an advantage.

Core Competencies & Values

• Strong sense of responsibility, integrity, and confidentiality.
• Guest-oriented mindset with attention to detail.
• Ability to work independently and as part of a team.
• Flexible, reliable, and willing to support operational needs.
• Commitment to Rixos brand values, policies, and service excellence.

What We’re Looking For

• A proactive leader with strong integrity and professionalism

• Someone who thrives in a fast-paced hospitality environment

• A team player who values collaboration and guest satisfaction

• A professional committed to continuous improvement and service excellence

Benefits:

• Competitive salary and performance-based incentives
• Accommodation and meals provided
• Opportunities for professional growth within the Rixos and Accor network
• Access to world-class resort amenities

Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.