MIPS Professional Services Consultant (Remote - US)
Summary
Serves as a MIPS industry and software expert at a specialty healthcare technology company, hosting remote consultations and training for clients and internal staff on Nextech's software products. Day to day involves managing consulting clients, maintaining 75% billable utilization, triaging bugs, and updating Salesforce, with about 15% travel.
The MIPS Consultant will serve as a MIPS industry and software expert to Nextech clients and employees. They will be responsible for providing virtual consultations, training & services to both internal teams and external clients on how to use and apply best practices for Nextech entire family of software products within specialty practices. Responsibilities include issue investigation, creative problem solving, and training clients as well as internal staff.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Essential Functions
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In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:
- Manage MIPS clients that have purchased consulting services on a recurring basis.
- Host remote consultations with Nextech clients and prospects on MIPS best practices
- Serve as the internal Industry Expert for MIPS as it relates to our specialty’s served.
- Provide on-going feedback to Product Management as the ‘Voice of the Customer’ for product enhancements/corrections
- Collaborate with the Consulting team to develop and maintain Best Practices for MIPS usage.
- Identify, triage, and report bugs that are discovered and assist with work arounds.
- Maintain a high-level of customer retention for consulting recurring services
- Maintain 75% billable utilization.
- Participate in meetings as needed for product education, product guild, team, best practices
- Maintain Outlook work calendar with all client meetings and other business meetings
- Submit timecards, weekly overviews, and other updates to department initiatives and KPI’s as requested
- Maintain and update projects in Salesforce
- Create opportunities and other client related events in Salesforce
- Participate in national user conference
- Carry out additional responsibilities as assigned based on business need
Minimum Requirements
- Bachelor’s degree
- 3-5 years of experience in the Healthcare IT industry, MIPS.
- Assertive with a demonstrated ability to cultivate strong relationships & influence behavior.
- Excellent verbal and written communication skills.
- Excellent interpersonal and time management skills.
- Strong critical thinking & decision-making skills, negotiation skills and conflict management skills
Preferred Qualifications
- Knowledge of or applicable experience in one of Nextech’s main medical specialties.
- Knowledge of workflow of a Medical Clinic.
- Understanding of HIPAA and PHI.
Working Environment/Physical Demands Working
- This role is expected to have approximately 15% of travel.
- Activities when not traveling require a significant amount of sitting at office and work desks and in front of a computer monitor.
- Activities when traveling require a significant amount of standing while training and supporting practices.
- Walking and standing relative to interaction with other personnel.
Generous annual bonus opportunity
Skills
As published by lever · 8 questions · 2 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Pick from a list (6)
- I consent to receive communications from a recruiter about this job via SMS. Messages may be sent between the hours of 8AM-7PM EST. Message and data rates may apply optional
- Are you legally authorized to work in the United States?
- Will you now or in the future require sponsorship (H-1B, OPT or STEM OPT, L-1, O-1, TN, E-3, F-1, J-1, H-4 EAD, or other visas) to legally work in the U.S?
- Nextech requires all candidates who accept an offer to successfully complete a background check which includes employment, education verification and a criminal background search as part of the onboarding process after an offer has been accepted. Candidates must also be legally authorized to work in the United States at the time of hire; without requiring company sponsorship. We are committed to maintaining a fair and inclusive hiring process in alignment with applicable laws and guidelines. optional
- Nextech allows remote work from home within the United States. Work or system access from outside the U.S. is not permitted. To meet healthcare data residency and compliance standards, Nextech monitors and restricts unapproved foreign or VPN access. optional
- Is your current employer a Nextech client or actively using Nextech software?
Written answers (2)
- Legal Name
- If sponsorship is required, which type of work visa/authorization? Please list below or enter N/A.
