MIS Architect
Posted
Summary
Maintains and designs Blue Stream Fiber's billing system: keeps the ICOMS billing platform and its IBM host running, implements new features and data migrations, troubleshoots billing issues, supports customer-facing departments, and documents processes. Core tech: ICOMS, IBM AS/400, SQL, MS Office.
The MIS Architect is responsible for maintaining and designing the company’s billing system.
- Maintain the ICOMS billing system and its IBM Host while implementing new processes and features.
- Assist with Data Migrations as well as Standardizing and/or automating various tasks.
- Troubleshoot all ICOMS and related issues to resolution.
- Support various key, customer facing departments with new issues and projects.
- Document new and current department processes and step by step instructional guides.
- Configure, apply, test, and document any requested changes prior to production implementation.
- Experience with ECOM processing and ability to learn the new ECOM process we have launched.
- Experience with HELP Systems products such a Robot Scheduler is preferred.
- Exceptional attention to detail with the aptitude to follow instructions as provided and increase current knowledge base.
- Previous experience with ICOMS, GUI, and IAD minimum 1 year, required.
- IBM AS/400 command line experience required.
- Telecomm experience, minimum 1 year, a plus.
- General knowledge of database management and able to effectively refer to user guides as needed.
- Expected to be able to learn System Parameters and how they interact with current business practices.
- Process documentation experience a plus
- Flexibility with working hours including overnight maintenance
- Ability to self-manage themselves to successfully complete all work assigned and within the expected timeframe
- Ability to work and complete Projects while effectively communicating with the PM
- Basic troubleshooting skill are required
- Ability to read and update reports as needed
- SQL knowledge a plus
- Proficient with MS Excel, experience with MS Word and other MS Office Applications
- MS Visio a plus
- Works well within a small group of peers, interdepartmentally, and with Vendor.
- Medical, Dental and Vision
- PTO & Holidays
- 401K + Match
- Life Insurance
- FSA & HSA
- Short Term/Long Term Disability
- Legal Plan Support & EAP