MIS Help Desk and Technical Support

Oct 8, 2026 22 hr. ago

DUTIES AND RESPONSIBILITIES:

Provide a single point of contact to end-users requiring support. This includes troubleshooting of both desktop applications, hardware malfunctions and network connectivity either on site (head office) or branch related (if necessary, dispatch to branch and off-site).
Ensures Hardware (Servers, Computers, Routers, and Printers) and other active components or peripherals are configured and tested properly before deployment.

Ensures that connectivity (wired and wireless), Firewall, and web filtering are effectively working for both Head Office and Branch Connectivity - Local/Wide Area Network (LAN/WAN)
Prepare hardware and install operating systems and requested application.

Closely monitors the Server's Anti-Virus (AV and Anti-spam) and Workstation's AV/signatures are periodically updated.
Closely monitors software updates and patches - reviewed and applied as necessary to prevent software security lapses.
Setup biometric device based on approved project assignment, setup (and re-assign) employees in biometric device based on approved location/project.

QUALIFICATIONS:

Graduate of at least 4-year course in BS Computer Science, BS Information Technology, BS Computer Engineering or any IT courses.
Must be proficient with strong Technical Aspects in Network (design and troubleshooting), Installation and Setup of Windows Servers and services, Windows Operating System, and/or other Operating Systems in the IT Pool
Must have a wide knowledge in Productivity Office Applications, but not limited to Word Editor, Spreadsheets, Presentation Tools, Email Clients, and Drawing and Mapping Tools
Must be proficient in both written and oral communication
Must possess a pleasant personality and good moral character

PERKS:

Skills