MIS Operations Support

About the role
We are seeking a talented MIS Operations Support professional to join our MIS team. This role is integral to maintaining the smooth operation of our management information systems and providing essential technical support to our organisation. As MIS Operations Support, you will be responsible for ensuring that our IT infrastructure operates efficiently and that end-users receive timely assistance with their technical needs. This position offers an exciting opportunity to develop your expertise in IT operations while contributing directly to the company's productivity and success.

Key responsibilities

1. Provide first and second-line technical support to end-users, diagnosing and resolving hardware, software and connectivity issues in a timely manner

2. Monitor and maintain management information systems to ensure optimal performance and minimal downtime

3. Manage user accounts, access permissions and system configurations in accordance with company policies

4. Respond to helpdesk tickets and service requests, documenting issues and resolutions in the ticketing system

5. Perform routine system maintenance, updates and patches to ensure security and stability

6. Assist with hardware and software installations, configurations and troubleshooting

7. Support backup and disaster recovery procedures to protect critical business data

8. Collaborate with senior IT staff to identify and implement process improvements and system enhancements

9. Maintain accurate documentation of systems, configurations, and procedures

10. Provide user training and technical guidance to promote efficient use of IT systems

What we're looking for

1. Relevant qualification or certification in IT support, such as CompTIA A+, Microsoft Certified Associate or equivalent

2. Proven experience in a help desk, IT support or MIS operations role, ideally 2-3 years minimum

3. Strong technical knowledge of Windows and/or Linux operating systems

4. Proficiency with network troubleshooting and understanding of TCP/IP protocols

5. Experience with ticketing systems and IT service management tools

6. Excellent problem-solving skills with the ability to diagnose and resolve technical issues independently

7. Strong communication skills with the ability to explain technical concepts to non-technical users

8. Ability to prioritise tasks effectively and manage multiple requests simultaneously

9. Knowledge of database systems and enterprise applications is advantageous

10. Commitment to continuous learning and staying updated with IT industry developments

11. Attention to detail and a proactive approach to preventing technical issues