MIS Software Application Programmer/Coder - II/Systems and Application Engineer

Systems and Application Engineer

Description Type: Responsibilities
Description:
This engineer will support the Operating Systems and Application infrastructure for ISD customer environments.
Qualified candidate will have a combination of the following skills:
Operating System support: Windows or Linux
Hardware Support: UCS B or C series, Server parts replacement (various)
Application Support: Experience learning and supporting vendor and custom based applications; experience with Active Directory, SQL,
Technologies/Solutions: VMWARE, SAN Storage, NetApp, Hosted and Managed Solution support
Experience with the using the following monitoring and event platforms: SCOM, Service Manager, SCCM
Create change process documentation (MOPS)
Perform standard changes and provide escalation support for complex technical issues.
Act as primary technical in critical event management situations including providing support on technical and customer bridges.
Work client alerts and associated trouble tickets to meet all contractual SLA's.
Own the resolution of escalated internal and external client issues.
Work on cross departmental projects with Verizon internal and external teams.
Provide recommendations to Tier 3, Service Delivery team, and management on process, monitoring, or technical improvements.
Qualifications
Description:
3-5 years of experience with Operating Systems and Application support
Must be able to multitask.
Available to work in a mission critical 24/7 operations center: shift work, nights, weekends, holidays, and in inclement weather.

Vivek Salvatore

vivek.salvatore(@)americanetworks.com

(973) 582-3458