Mission Success Director

Location: Picatinny, NJ area preferred; willing to travel onsite to customer locations

This position may work on Army projects related to the Department of War and/or the Intelligence Community. You must be authorized to work in the US without sponsorship with the ability to obtain a security clearance, which is issued by the U.S. government. U.S. citizenship is required by the DoW and IC for security clearance.

*Secret clearance required, TS-SCI preferred

Our team is excited to find our next Mission Success Director to join the company.

• Lead and manage a team of Solution Leaders and Mission Support Specialists delivering Virtualitics Readiness AI solutions across a portfolio of defense and intelligence customers

• Serve as the Delivery Operations Manager for a capability area or customer portfolio, owning delivery timelines, resource allocation, risk management, and cross-project coordination

• Drive portfolio-level strategy by aligning customer objectives to product roadmaps, identifying expansion opportunities, and ensuring renewal readiness across all accounts in your portfolio

• Oversee stage-gate delivery processes (IOC/FOC) and OKR-based health scoring to ensure consistent, measurable progress across customer programs

• Provide executive-level reporting to senior customer leadership, C-Suite stakeholders, and internal Virtualitics leadership on delivery health, risks, and strategic outcomes

• Build and scale high-performing delivery teams by hiring, coaching, and developing Solution Leaders and Mission Support Specialists who operate autonomously in demanding customer environments

• Own margin and resource accountability for your portfolio, ensuring delivery efficiency while maintaining the highest standards of mission impact

• Represent Virtualitics at the senior leadership level with customer organizations, building trust-based relationships with program managers, senior military leaders, and government executives

• Coordinate cross-functional delivery across engineering, data science, product, and solutions teams to ensure customer commitments are met

• Establish and enforce delivery standards, stage-gate processes, and operational readiness criteria across your portfolio

• Maintain portfolio-level operational visibility across integrated systems including Salesforce, Jira, and Google Workspace to drive data-informed delivery decisions

• 10+ years of progressive leadership experience in defense, intelligence, or federal technology programs

• 5+ years in a people-management role leading delivery, program management, or customer success teams

• Proven experience managing a portfolio of concurrent programs or accounts, not just single-project delivery

• Track record of building and scaling teams that deliver results in high-stakes, operationally demanding environments

• Strong executive communication skills, comfortable briefing general officers, SES-level civilians, and C-Suite executives

• Deep familiarity with DoW and IC organizational structures, acquisition processes, and operational culture

• Experience with P&L or margin accountability in a services or software delivery context

• Ability to operate autonomously in a fast-paced, high-growth environment

• Must be able to obtain and maintain a Secret security clearance (U.S. citizenship required)

• Bachelor’s degree required; advanced degree a plus

• Active TS-SCI clearance

• Prior military service at the field-grade officer (O-4+) or senior civilian (GS-14/15) level

• Experience in enterprise software or AI/ML platform delivery for defense customers

• Domain expertise in one or more defense operational areas such as logistics, readiness, intelligence, weapons systems, or sustainment

• Experience transitioning from uniform to the defense technology industry

• Familiarity with agile delivery methodologies in classified or accredited environments

• Understanding of FedRAMP, IL4/IL5/IL6 deployment environments and associated compliance requirements

• Experience with OKR frameworks, delivery readiness tracking, and stage-gate program governance