Mission Success Manager, Federal
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Axon’s federal market team seeks a customer-obsessed Mission Success Manager who consistently overdelivers. Our federal public safety customers operate in high-stakes environments with challenging missions, and they need a trusted partner who can turn complex problems into meaningful outcomes.
As a Mission Success Manager, you will be that partner. You will own a portfolio of Axon’s most important federal customers, develop a deep understanding of each customer’s mission, and take accountability for their success. You will bring together the best of Axon to solve hard problems, ensure our technology delivers real operational value, and build partnerships that make Axon indispensable to the missions you support.
What You’ll Do
Location: Boston, NYC or Washington DC Area preferred
Reports to: Director, Customer Solutions
Direct Reports: 0
Travel expectation is 50%
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You own mission success. You are accountable for your customers’ success with Axon—from delivering their programs effectively to driving adoption, value realization, and continuous improvement. You connect what Axon delivers to the outcomes your customers need to achieve.
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You are the customer’s trusted partner. Build strong relationships with stakeholders from day-to-day operators to senior executives. Earn their trust by being responsive, candid, and reliable, and become the person they turn to when they have a challenge, an idea, or need help navigating Axon.
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You make complex programs run effectively. Manage scope, schedule, cost, dependencies, and risk across your portfolio. Bring clarity to ambiguity, proactively remove obstacles, and ensure commitments turn into outcomes.
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You orchestrate Axon around the customer. Work across Sales, Deployment, Technical Support, Product, Engineering, and other teams to deliver what the customer needs. You know who to engage, when to engage them, and how to drive alignment across organizational boundaries.
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The misses keep you up at night. Anticipate problems before they become escalations and take ownership when things go wrong. Identify recurring pain points and emerging customer needs, drive them toward resolution, and ensure lessons learned turn into action.
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You know how your decisions impact the business. Understand how decisions around product scope, services, costing, scheduling, and contract structure affect both customer outcomes and company performance. Identify opportunities where Axon can solve additional customer needs and partner with Sales to grow and scale the relationship.
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You have a low ego, high impact attitude. You set a high bar for yourself, bring recommendations instead of just problems, and do whatever is needed to drive the right outcome. You are excited by being an individual contributor because it gives you the opportunity to solve hard problems and make a measurable impact.
What You Bring
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5+ years supporting complex federal customers or programs – Experience in federal program management, customer success, professional services, consulting, or a similar customer-facing role is strongly preferred.
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Deep customer and mission orientation – You seek to understand what the customer is trying to accomplish, why it matters, and what success looks like.
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Strong program management skills – You can manage complex scope, schedules, dependencies, risks, stakeholders, and commitments across multiple workstreams.
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Brings clarity to complex challenges – You can navigate open-ended problems, competing priorities, and unstructured environments and turn them into a clear path forward.
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Exceptional cross-functional leadership and communication – You can influence without authority, align teams around a common objective, and communicate credibly with federal executives, operators, and internal stakeholders.
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Understanding of federal contracting and business fundamentals – You understand how federal procurement, contractual commitments, program decisions, revenue, and margin intersect.
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Willingness to travel 50%+ – Frequent travel is necessary to build customer relationships, support critical engagements, and understand customer operations firsthand.
Benefits that Benefit You
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Competitive salary and 401K with employer match
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Discretionary paid time off
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Robust parental leave policy
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An award-winning office/working environment
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Ride along with real police officers in real life situations, see them use technology, get inspired
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And more...
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit .
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at . If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Skills
As published by greenhouse · 23 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (4)
- Preferred First Name optional
- LinkedIn Profile optional
- Website optional
- What city do you currently reside in?
Pick from a list (19)
- Are you legally authorized to work in the United States for any US employer now and in the future?
- Will you now or in the future require sponsorship for employment in the United States?
- Can you provide verification of both your identity and authorization to work in the United States, to the extent required by law?
- Are you at least 18 years of age?
- Based on the below information, would you meet the requirements for a deemed export license in order to access EAR - controlled technology?
- Do you have any contractual obligations, agreements, relationships, or commitments to another person or entity that would impact, impede or interfere with your ability to join Axon?
- ACKNOWLEDGMENT OF RECEIPT AND REVIEW I acknowledge that I received a copy of Axon’s Prohibited Possessor Questionnaire (“Questionnaire”) and that I read it, understood it, and answered the questions truthfully and accurately. I understand that Axon has the maximum discretion permitted by law to interpret, administer, change, modify, or delete this Questionnaire at any time with or without notice. I understand that neither this Questionnaire nor any other communication by a recruiter, hiring manager, supervisor, manager, Axon’s People Operations, or any other Axon employee, whether oral or written, is intended in any way to create a contract of employment. I understand that Axon will keep this information secure and confidential and will not use any such information for any unlawful purpose or in any unlawful way. Finally, I again represent that all the information provided herein is truthful and accurate.
- Are you a fugitive from justice?
- Are you an alien illegally or unlawfully in the United States?
- Are you an alien who has been admitted to the United States under a nonimmigrant visa? (i.e. H-1B, TN, F1)
- Are you an unlawful user of, or addicted to, marijuana or any depressant, stimulant, narcotic drug, or any other controlled substance?
- Are you subject to a court order, including a Military Protection Order issued by a military judge or magistrate, restraining you from harassing, stalking, or threatening your child or an intimate partner or child of such partner?
- Are you under indictment or information in any court for a felony, or any other crime for which the judge could imprison you for more than one year, or are you a current member of the military who has been charged with violation(s) of the Uniform Code of Military Justice and whose charge(s) have been referred to a general court-martial?
- Federal Firearms Licensee Employee Accessor Questionnaire
- Have you ever been adjudicated as a mental defective OR have you ever been committed to a mental institution?
- Have you ever been convicted in any court of a misdemeanor crime of domestic violence, or are you or have you ever been a member of the military and been convicted of a crime that included, as an element, the use of force against a person as identified in the instructions?
- Have you ever been convicted in any court, including a military court, of a felony, or any other crime for which the judge could have imprisoned you for more than one year, even if you received a shorter sentence including probation?
- Have you ever been discharged from the Armed Forces under dishonorable conditions?
- Have you ever renounced your United States citizenship?