Mission Support Specialist

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Tucson Field Office, Port of Lukeville, Arizona, located in Lukeville, Arizona. . Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about This position will allow you to use your expertise in administration to provide advisory and technical services to CBP management. Apply for this exciting opportunity to strengthen the Department's ability to perform homeland security functions by analyzing and refining existing work methods and developing new methods and procedures. This position starts at a salary of $62,893.00 (GS-09, Step 1) to $81,765.00 (GS-09, Step 10) with promotion potential to $98,928.00 (GS-11 Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. This is a multi-faceted position that will allow you to apply a wide range of administrative programs concepts, laws, policies, practices and analytical methods to address technical issues or problems. Your major duties will include: Gathering, reviewing, and interpreting administrative or mission support information to help address assigned problems, issues, unusual circumstances, and customer requirements within an office or program environment. Applying established concepts, principles, regulations, policies, procedures, and guidelines in one or more mission support functions to complete assigned administrative work and support mission support services. Assisting in evaluating administrative services or mission support processes by identifying service improvement opportunities, isolating issues involving incomplete or conflicting data, and recommending practical actions aligned with management objectives. Reviewing changes in laws, regulations, policies, or procedures to help determine their impact on management services, reconcile incomplete information, and define issues in terms consistent with applicable guidance. Communicating orally and in writing with managers, employees, customers, and other stakeholders to clarify requirements, exchange information, explain procedural requirements, and support accurate and timely completion of assigned work products.

You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures. As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU. For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU