MISSION SUPPORT SPECIALIST (WORKFORCE MANAGEMENT)

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, Havre Sector, Havre Sector Headquarters, Mission Readiness Operations, located in Havre, MT. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about This position starts at a salary of $61,722.00 (GS-09, Step 1) to $97,087.00 (GS-11, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. As a Mission Support Specialist (Workforce Management), you will leverage advanced administrative concepts, laws, policies, practices, and analytical methods to resolve technical issues and drive organizational effectiveness. Major duties and responsibilities include: Serving as a subject matter expert, providing high-level advisory and technical services on intricate organizational functions and work practices pertaining to human resources, including benefits, compensation, policy, and workforce selection and hiring. Providing direct and independent support to the Sector Workers' Compensation Office, handling nuanced and sensitive cases. Interpreting and applying advanced guidelines related to employee workers' compensation/injury benefits, ensuring full compliance with all applicable laws, regulations, and procedures under the Federal Employees' Compensation Act (FECA). Independently processing and managing workers' compensation claims, including proactive case management for complex or high-impact cases. Developing, implementing, and evaluating new or modified administrative program work methods and procedures to enhance service delivery and operational effectiveness.

You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Bargaining Unit: This position is not covered under the bargaining unit.