Project Coordinator

Overview:

An Administrative Project Coordinator will support Mitigation Supervisors and Reconstruction Managers as they return compromised properties to its pre-loss condition. Coordinators navigate correspondence between customers and insurance adjusters to obtain the necessary information, documentation, and payment as projects progress.

Responsibilities and Duties:

• Provide phone coverage for office and give information for RCR on-call emergency services
• Contact customers about on-going project progress, changes, and updates
• Perform financial transactions, including verifying, classifying, computing, posting and recording data.
• Maintain accurate records and reporting on collection activity by reviewing and analyzing billing statements, creating financial reports, and performing analysis using quickbooks.
• Advise Managers of customer issues
• Attentiveness to customer call backs
• Maintain Closed Job Spreadsheet and review with Project Managers in DASH
• Update and correct information on assigned jobs; check and verify entries and discrepancies for accuracy and completeness.
• Add job costing to assigned projects, while using QuickBooks as a reference
• Upload reports and documents; estimates, change orders, selection forms, draw schedules, asbestos reports, COC’s, WOA’s, CC Authorization (data entry into RCR programs)
• Provide accurate, timely, and relevant recording, reporting, and analysis of project notes
• Assist Project Managers in opening and providing Reconstruction Permits for city/county
• Schedule builder and power inspections and follow progression of inspection status
• Track estimates on projects and notify Project Managers
• Monitor progress, payments, and invoicing
• Attend weekly WIP meetings to track job status or if issues arise

Qualifications and Skills:

• Minimum HSD/GED required
• Administrative customer service experience preferred
• QuickBooks experience preferred
• DASH experience a plus
• Proficiency in Microsoft Office and Google Workspace
• Understanding of court proceedings related to collection processes, such as liens, judgments, and credit bureau procedures.
• Ability to read and understand terminology and construction documents preferred, but not required
• Capable of working in a fast-paced, team-oriented office environment
• Good communication skills between team and with customers is essential
• Problem-solving aptitude
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Understanding the importance of following procedures and staying within company guidelines
• Manage multiple duties and priorities simultaneously.