MK Housekeeping Manager (Salary)

Division: Management & Non-Union (MAN010)
Band 3
MKR Housekeeping Manager

At Mauna Kea Resort, hospitality begins long before a guest enters their room. Every beautifully maintained space, every thoughtfully prepared guest room, and every detail throughout the resort reflects our unwavering commitment to excellence and the spirit of Aloha. Our Housekeeping team plays a vital role in creating memorable guest experiences by ensuring the highest standards of cleanliness, comfort, and presentation across the property.
We are seeking an experienced and inspiring Housekeeping Manager who is passionate about operational excellence and developing high-performing teams. This leader understands that exceptional housekeeping is about more than cleanliness; it is about creating an environment where guests feel welcomed, cared for, and valued. The ideal candidate leads by example, fosters accountability, and empowers team members to consistently exceed guest expectations while maintaining the highest service and quality standards.
Our culture is built on mutual respect, collaboration, and purpose. We empower our leaders to make meaningful decisions, nurture their teams, and continuously elevate operations. Here, your voice matters, your growth is supported, and your impact is felt every day.
As a Hawaii Business Magazine “Best Places to Work” recipient for five consecutive years, we are committed to investing in our people through competitive pay, comprehensive benefits, career development opportunities, recognition programs, and outstanding travel perks through Marriott and Seibu Prince Hotels & Resorts Worldwide.
If you’re ready to lead with heart, grow your career, and be part of a team that values people just as much as performance, we invite you to join us.

Position Overview and Responsibilities:
The Housekeeping Manager is responsible for leading the daily operations of the Housekeeping department and ensuring exceptional cleanliness, organization, and presentation throughout guest rooms, public spaces, offices, and back-of-house areas. This position oversees inspection processes, service standards, team performance, training initiatives, and operational efficiencies to maintain a safe, welcoming, and world-class resort environment.
This role serves as a visible leader within the department, guiding and developing housekeeping professionals through ongoing coaching, training, and support. The Housekeeping Manager partners closely with resort leadership and cross-functional departments to ensure guest needs are anticipated and exceeded, while fostering a culture of teamwork, accountability, continuous improvement, and genuine hospitality.
Essential Duties:

Train, counsel, discipline and evaluate employees to insure proper standards are met.
Monitor daily functions to ensure all areas are cleaned and maintained according to resort standards.
Conduct safety training and ensure standards are maintained and safety procedures followed.
Assist with ordering cleaning supplies and equipment.
Supervise employees following resort policies, procedures and the terms and conditions of the CBA.
Respond and resolve Housekeeping concerns from guests or other departments in a timely manner.
Assist Executive Housekeeper and Assistant with daily assignments.
Certify guest rooms for occupancy; oversee special assignments.
Prioritize daily tasks and work assignments for the department.
Conduct employee evaluations.
Process orders for guest room amenities, cleaning chemicals, equipment, uniform, etc.
Review, approve and verify department payroll.
Perform other related duties as assigned or required.

Other Duties:

Conduct regular department meetings and briefings.
Maintain resort’s lost and found system.
Maintain department bulletin boards.
Report items in guest rooms or hotel building in need of repair or maintenance.
Assist in cleaning or other housekeeping services when needed.

Working Conditions:

Indoor, air-conditioned office environment and guest rooms.
Occasional handling of commercial detergents, cleaning solutions and cleansers.
Frequent walking hotel corridors and inspecting outdoor areas of resort building.

Work Hours:

Must be able to schedule determined by Executive Housekeeper or Assistant.
Must be able to work long and irregular hours.
Must be able to work more than 40 hours a week.

Equipment Use:

Computer with resort’s word, spreadsheet and other required software; facsimile and photocopiers.
Telephone and radio
Cleaning equipment and supplies such as dust cloths, brooms, dustpans, mops, buckets, vacuum cleaners and various cleaning solutions and disinfectants.

Mental and Physical Demands:

Require initiative in managing department in compliance with policies, practices and procedures.
Provide guidance and direction to housekeeping employees, training and supervising their work.
Require ability to prioritize daily tasks and work assignments for the department.
Require considerable walking, standing, bending, reaching to inspect and supervise cleaning of guest rooms.
Require occasional lifting and carrying equipment and supplies weighing up to 25 lbs. to assist room and house attendants
Push/pull carts weighing more than 50 lbs.

Communication Demands:

Must be able to effectively communicate on the phone or in person with guests, employees, and managers to give direction or resolve concerns.
Effectively disperse information at department briefings and meetings.
Must be able to train employees.

Minimum Qualification Requirements:

Three years or more work related experience.
Skills to effectively supervise employees
Ability to multi-task