Mobile Application Support Engineer
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Summary
Provides Level 2/3 technical support for mobile applications on Android and iOS, troubleshooting performance and functionality issues using REST APIs and app architecture knowledge, and managing incidents through ServiceNow ITSM while documenting processes and working with development teams.
We are seeking a skilled Mobile Application Support Engineer to join our dynamic team. The ideal candidate will have a strong background in supporting mobile applications across both Android and iOS platforms. This role is crucial for ensuring the seamless operation of mobile applications and providing top-notch support to our users.
Key Responsibilities:
- Provide Level 2 and Level 3 support for mobile applications, addressing issues related to application performance and functionality.
- Troubleshoot and resolve technical issues related to mobile applications, utilizing REST APIs and application architecture knowledge.
- Collaborate with development teams to identify and resolve application bugs and performance issues.
- Manage incidents and service requests through ITSM tools, specifically ServiceNow, ensuring timely resolution and communication with stakeholders.
- Document support processes and create knowledge base articles to enhance team efficiency and user experience.
- Stay updated with the latest trends in mobile application development and support to continuously improve service delivery.
Required Skills:
- Proficiency in Android and iOS mobile application support.
- Strong understanding of REST APIs and application architecture.
- Experience with ITSM tools, particularly ServiceNow.
- Excellent troubleshooting skills and the ability to work under pressure.
- Strong communication skills to effectively interact with users and technical teams.
If you are passionate about mobile technology and have a knack for problem-solving, we encourage you to apply for this exciting opportunity to make a significant impact in our organization.