Mobile Application Support Specialist
We are looking for a proactive and detail-oriented Apps Team Agent to join our dynamic team. In this role, you will be responsible for creating, upgrading, and maintaining high-quality mobile applications while ensuring a seamless experience for our clients. You will handle app submissions, resolve rejections, and deliver end-to-end solutions for publishing apps on the Google Play Store and Apple App Store. Candidates with knowledge or experience in account management will have an added advantage, as they can assist clients in optimizing their app presence and increasing order volumes.
Key Responsibilities:
App Development - Customization-
- Build and configure mobile applications based on client specifications,
ensuring compliance with industry standards.
- Customize apps with required features, designs, logos, and naming
conventions as per client requirements.
- Upgrade existing apps to ensure compatibility with the latest OS and
devices.
- Conduct regular reviews to maintain app performance, security, and user
experience.
Redesign apps to meet franchise or reseller needs, incorporating
branding and themes.
App Submission - Compliance-
- Submit apps to Google Play Store and Apple App Store while adhering to
platform guidelines.
- Handle app rejections by diagnosing issues, implementing changes, and
resubmitting.
- Ensure all apps meet compliance standards and are published
successfully.
Franchise - Reseller App Management-
- Manage and upgrade franchise and reseller apps to maintain
consistency.
- Offer technical assistance to franchise partners and resellers, resolving
issues promptly.
Documentation - Reporting-
- Maintain detailed documentation for app configurations, updates, and
resolutions.
- Provide regular reports on app development, submission status, and
upgrades to management.
Client Engagement - Optimization-
- Leverage account management knowledge to guide clients in improving
their app’s visibility and features.
- Analyze app performance data and suggest optimizations to enhance
engagement and conversions.
- Assist clients in utilizing key app features to boost sales and improve user
experience.
- Work closely with internal teams to ensure smooth integration of updates
and new functionalities.
- Identify opportunities for app-based promotions and help clients leverage analytics for business growth.
- Provide insights on customer order trends and recommend app-level
enhancements to maximize revenue.
Requirements
Requirements:
- Strong understanding of mobile application architecture and
development lifecycle.
- Comprehensive knowledge of Foodhub products, features, and client
offerings.
- Excellent time management skills to meet deadlines effectively.
- Flexibility to work in rotational shifts and rotational week-offs.
- Strong verbal and written communication skills for effective stakeholder
interactions.
- Experience in HTML, CSS, React, Python, and manual testing is an added
advantage.
- Understanding of account management principles, including client
relationship management and performance tracking.
- Analytical skills to assess sales and app performance data for business
improvements.
- Experience in customer engagement strategies to drive order growth
and enhance app usage.
- Strong problem-solving skills to address client concerns and improve
their app experience.
Benefits
- Medical Insurance
- Incentives
- Cab Facilities - Pickup & Drop