Mobile Cafe Supervisor

General Responsibilities:

The Mobile Café Supervisor is responsible for managing the Babcock Center’s Mobile Coffee trailer while providing hands-on, person-centered training in barista skills, customer service, and workplace readiness to adults with intellectual and developmental disabilities. This role combines professional barista service with vocational instruction to help participants develop transferable skills for community-based employment. The Mobile Café Supervisor will be responsible for managing the Mobile Café team. This position requires excellent coffee preparation, strong coaching skills, accurate documentation, adherence to health and safety standards, and professional representation of the Babcock Center in community settings.

Duties and Responsibilities:

• Operate and maintain the mobile coffee trailer, including opening/closing procedures, cleanliness, and equipment checks.
• Prepare and serve high-quality coffee, espresso-based beverages, and other menu items to brand standards.
• Provide on-the-job training, coaching, and supervision to program participants in barista tasks, customer service, and work-readiness skills.
• Utilize person-centered training strategies to promote independence, confidence, and skill mastery.
• Operate the point-of-sale (POS) system and handle cash or electronic transactions accurately.
• Ensure all health, safety, and sanitation requirements are met in compliance with company standards as well as local, state, and federal regulations.
• Document participant attendance, progress, and service data in Therap and other agency systems in a timely and accurate manner.
• Support participants in meeting vocational goals and preparing for competitive or community-based employment opportunities.

• Safely and in compliance with motor vehicle laws, transports and operates the coffee trailer to scheduled community events, partner sites, and high-traffic locations.
• Ensure inventory and supply levels are monitored weekly and replenished in advance of scheduled events or operations.
• Represent the Babcock Center professionally at all times, fostering positive relationships with customers, vendors, and community partners.
• Report any maintenance, safety, or operational issues to management promptly.
• Adapt work processes as necessary to ensure inclusion, comfort, and success for all participants.
• May serve as the sole on-site staff during coffee truck operations.
• Accurately enter and reconcile participant attendance and ISP data within established timelines.
• Maintain updated records of sales, participant progress, and program outcomes, with periodic reports submitted to division leadership.
• Provide support for various outreach or community events, assisting with logistics, set-up, and participant engagement.
• Contribute marketing content to be used in social media outlets, newsletters, etc. to ensure the promotion of the coffee trailer and related business endeavors.
• Provide coverage or administrative support in Individual Employment, Career Prep, WAC, or Mobile Crews as assigned, during coffee truck downtime.
• Manage staffing needs and schedules to meet the requirements of the Coffee Trailer business.
• Manage Mobile café employees, including, but not limited to, performance management, goal management, interviewing, and staff recommendations.
• Perform other related duties as assigned.