Mobile Computing Support Technician 4

Position Highlights

• Alabama-Based Opportunities: Support Southern Company facilities and field operations throughout Alabama.

• Paid Technical Training: All selected employees will complete approximately 3–4 months of paid training in Calera, Alabama.

• Negotiable Compensation: $24.00–$46.00 per hour, based on qualifications and experience.

• Company Vehicle Option: BLOC Resources may provide a company vehicle based on driving history, eligibility, assignment requirements, and availability.

• Mileage Reimbursement: Employees using their personal pickup trucks for authorized business travel will receive mileage reimbursement.

• Starlink Internet: BLOC Resources will cover approved Starlink equipment, installation, and monthly service.

• Vehicle-Related Expenses: BLOC Resources will cover approved vehicle-related expenses associated with assigned field-support duties.

Pickup truck ownership is preferred, not required.

Position Overview

BLOC Resources LLC is seeking motivated, customer-focused, and technically skilled Mobile Computing Support Technicians (Levels 1–4) to support Southern Company's mobile computing operations throughout Alabama.

This opportunity is ideal for IT professionals with experience in mobile device support, desktop troubleshooting, technology deployment, technical customer service, and enterprise equipment management.

Selected technicians will provide technical assistance to employees who rely on Apple iPads, mobile applications, desktop computers, and other approved technology to perform daily operations.

Responsibilities include troubleshooting hardware, software, operating systems, device connectivity, enrollment, user access, and peripheral issues through telephone support, approved remote-support tools, and onsite assistance.

Technicians will also manage leased-iPad lifecycle activities, including receiving, inspection, configuration, deployment, inventory tracking, replacements, repair coordination, secure handling, and vendor returns.

Additional responsibilities include testing new technology, preparing technical documentation, conducting employee training, maintaining accurate equipment records, and providing field-service support at authorized Southern Company locations.

This position may require travel throughout Alabama to support office facilities and remote field operations.

Depending on assignment requirements and eligibility, employees may use an approved personal pickup truck with mileage reimbursement or qualify for a BLOC Resources-provided company vehicle.

Candidates who own pickup trucks and are willing to have BLOC Resources-funded Starlink high-speed satellite internet installed for authorized field-support operations are strongly encouraged to apply.

Key Responsibilities

1. Mobile Device & End-User Technical Support

• Provide professional technical support for Apple iPads and approved mobile computing devices.

• Troubleshoot iOS operating systems, hardware failures, software errors, connectivity problems, device enrollment, configuration, account access, and peripheral issues.

• Respond to technical support requests through telephone, approved remote-support tools, and in-person assistance.

• Diagnose technical problems, apply approved solutions, and escalate unresolved issues.

• Document troubleshooting activities, resolutions, and escalations in designated systems.

• Communicate technical progress and resolution status to employees.

• Identify recurring technical issues and report trends to appropriate stakeholders.

• Deliver responsive, customer-focused service while minimizing operational disruptions.

2. Desktop Hardware, Software & Access Support

• Provide first- and second-level support for desktop and end-user computing systems as assigned.

• Install, configure, update, and troubleshoot desktop computers, laptops, printers, operating systems, and peripherals.

• Assist with network connectivity, remote access, email configuration, and authorized user-access requests.

• Perform approved hardware upgrades, replacements, and configuration activities.

• Verify equipment functionality following service.

• Coordinate with specialized technical support teams when necessary.

3. Mobile Application Support

• Provide first-level support for Southern Company-designated mobile applications.

• Troubleshoot application access, installation, configuration, performance, and functionality issues.

• Assist employees with approved application procedures.

• Document application errors, symptoms, and troubleshooting activities.

• Escalate unresolved issues through established support channels.

• Identify recurring application problems and communicate findings to technical teams.

4. Leased iPad Lifecycle Management

• Coordinate leased-iPad receiving, inspection, testing, staging, setup, enrollment, and deployment.

• Verify inventory and complete approved device configurations.

• Coordinate employee device assignments and handoffs.

• Collect replaced, damaged, or returned devices.

• Follow approved procedures for secure data handling.

• Prepare equipment for packaging, shipment, repair, or vendor return.

• Track device shipments, replacements, and returns.

• Maintain accurate device lifecycle records.

• Support equipment refresh and deployment initiatives.

5. IT Asset Management & Inventory Administration

• Create, update, validate, and reconcile device information in Southern Company's designated asset management systems.

• Maintain records of device assignments, locations, warranties, leases, repairs, deployments, and returns.

• Conduct inventory verification and resolve discrepancies.

• Track damaged devices, replacement equipment, and vendor shipments.

• Prepare inventory reports and asset status updates.

• Maintain appropriate equipment accountability and chain-of-custody documentation.

• Follow approved equipment security and handling procedures.

6. Technology Testing & Quality Assurance

• Test new iOS releases, mobile application updates, device models, accessories, and configuration changes.

• Assist with evaluating technology readiness and deployment procedures.

• Document test conditions, results, defects, risks, and recommendations.

• Communicate technical findings to designated stakeholders.

• Maintain accurate testing documentation.

• Identify compatibility and performance issues before broader deployment.

7. Device Repair, Replacement & Vendor Coordination

• Receive and document damaged or malfunctioning devices.

• Inspect equipment and record reported issues and physical condition.

• Coordinate repair requests and replacement activities.

• Prepare equipment for authorized vendor repair or return.

• Track shipments and equipment status.

• Update asset records following repair, replacement, or return.

• Communicate equipment status to employees and stakeholders.

8. End-User Training & Knowledge Management

• Prepare and conduct iPad training sessions, demonstrations, and individual coaching.

• Assist employees with understanding approved applications and device functionality.

• Develop and update technical job aids, FAQs, troubleshooting guides, and instructional materials.

• Provide guidance on approved device usage and security practices.

• Identify recurring support issues requiring additional employee training.

• Support technology adoption through clear instruction and communication.

9. Alabama Mobile Field Support & Remote Connectivity

• Travel to authorized Southern Company facilities and field locations throughout Alabama.

• Provide onsite technical assistance for deployments, troubleshooting, equipment replacements, and inventory activities.

• Support operations in locations where traditional internet connectivity may be limited.

• Utilize approved mobile connectivity solutions, including Starlink satellite internet when authorized.

• Operate an approved personal vehicle or company vehicle for authorized business activities.

• Maintain accurate business mileage records when using a personal pickup truck.

• Follow BLOC Resources vehicle safety, equipment use, driving, and reimbursement procedures.

• Coordinate field-service activities with employees, technical teams, and stakeholders.

• Support authorized overnight travel within Alabama when required.

10. Customer Service & Stakeholder Engagement

• Develop professional relationships with Southern Company employees and workgroups.

• Communicate technical information clearly to employees with varying levels of technical experience.

• Provide timely updates regarding technical issues and support requests.

• Gather employee feedback concerning mobile computing needs.

• Coordinate with technical teams, vendors, and leadership.

• Maintain professionalism, accountability, and a customer-focused approach.

• Perform additional authorized mobile computing support activities as assigned.

Required Qualifications

Education & Professional Experience

Candidates must possess technical support experience appropriate to the assigned position level:

• Technician 1: 1–3 years of relevant technical support experience.

• Technician 2: 3–5 years of relevant technical support experience.

• Technician 3: 5–10 years of relevant technical support experience.

• Technician 4: 10 or more years of relevant technical support experience.

General Requirements

• Experience troubleshooting mobile devices, hardware, software, operating systems, and connectivity issues.

• Familiarity with Apple iPads and iOS technology.

• Ability to provide technical assistance by telephone, remotely, and in person.

• Experience maintaining technical records, equipment inventories, or service documentation.

• Strong analytical, troubleshooting, organizational, and problem-solving skills.

• Excellent communication and customer service abilities.

• Ability to work independently and collaboratively.

• Knowledge of basic information security and approved data-handling practices.

• Willingness to learn Southern Company-specific systems and applications.

• Ability to travel to assigned Alabama locations.

• Valid driver's license and ability to meet applicable driving requirements when operating a vehicle for the assignment.

Mandatory Paid Training – Alabama

ALL SELECTED EMPLOYEES FOR ALABAMA ASSIGNMENTS WILL COMPLETE APPROXIMATELY 3–4 MONTHS OF PAID TECHNICAL TRAINING IN CALERA, ALABAMA.

Training Details

• Training Location: 744 Highway 87, Calera, AL 35040.

• Training Duration: Approximately 3–4 months.

• Training Compensation: Employees will receive their applicable hourly pay rate during training.

• Training Requirement: Successful completion of the required training program is necessary before transitioning to assigned field responsibilities.

• Post-Training Placement: Employees will transition to their designated Alabama work location following successful completion of training.

All selected employees will receive paid training at their applicable hourly rate. Candidates must be able to report to the Calera training facility for the required training schedule.

Preferred Qualifications

• Experience supporting Apple iPads in a corporate or enterprise environment.

• Familiarity with mobile device management and enterprise device enrollment.

• Experience with large-scale device deployments or equipment refresh projects.

• Experience maintaining IT asset databases and inventory systems.

• Experience supporting desktops, laptops, printers, and remote access.

• Familiarity with technical ticketing and service management systems.

• Experience testing operating system updates and mobile applications.

• Experience providing end-user training and preparing technical documentation.

• Previous experience supporting utility, industrial, or large corporate environments.

• Experience providing mobile or remote field support services.

Vehicle Requirements & Transportation Benefits

Preferred – Personal Pickup Truck

Candidates who own or have reliable access to a pickup truck suitable for authorized mobile technical support are strongly encouraged to apply.

Preferred candidates will:

• Be willing to use an approved personal pickup truck for authorized field-support activities.

• Be willing to have Starlink high-speed satellite internet equipment installed when approved.

• Be comfortable traveling to Southern Company field locations throughout Alabama.

• Follow BLOC Resources vehicle safety, equipment-use, and mobile connectivity procedures.

Pickup truck ownership is preferred, not required.

BLOC Resources Company Vehicle Option

BLOC RESOURCES MAY PROVIDE A COMPANY VEHICLE TO QUALIFIED EMPLOYEES BASED ON THEIR DRIVING HISTORY AND APPLICABLE ELIGIBILITY REQUIREMENTS.

Company vehicle eligibility may include:

• Verification of a valid driver's license.

• Review of driving history.

• Satisfaction of applicable insurance requirements.

• Compliance with BLOC Resources vehicle-use policies.

• Availability of an approved company vehicle.

• Assignment-specific transportation needs.

Company vehicle approval is subject to eligibility, availability, and management authorization.

Personal Pickup Truck – Mileage Reimbursement

EMPLOYEES USING THEIR PERSONAL PICKUP TRUCKS FOR AUTHORIZED BUSINESS TRAVEL WILL RECEIVE MILEAGE REIMBURSEMENT THROUGH BLOC RESOURCES.

• Mileage will be reimbursed according to the applicable BLOC Resources reimbursement policy.

• Employees must accurately document and submit authorized business mileage.

• BLOC Resources will cover approved vehicle-related expenses associated with mobile field-support operations.

• Ordinary commuting and nonbusiness mileage are excluded unless expressly authorized.

• Employees operating company vehicles must follow applicable vehicle-use and expense procedures.

Technical Skills

Mobile Computing & Device Support

• Apple iPad hardware and iOS

• Mobile device configuration and troubleshooting

• Enterprise mobile applications

• Device enrollment and setup

• Mobile device management concepts

• Approved accessories and peripherals

• Remote-support tools

Desktop & End-User Computing

• Desktop and laptop troubleshooting

• Operating system and software support

• Printer and peripheral configuration

• Network connectivity troubleshooting

• Email configuration and user account support

• Remote access and connectivity solutions

Asset Management & Deployment

• Device staging and deployment

• Inventory verification and reconciliation

• IT asset lifecycle administration

• Warranty and lease tracking

• Equipment repair and replacement

• Vendor-return coordination

• Shipment tracking and documentation

• Secure equipment handling

Mobile Field Technology

• Mobile internet connectivity

• Starlink satellite internet technology

• Portable networking equipment

• Remote technical support

• Field deployment coordination

• Mobile workstation support

• Business mileage documentation

Documentation & Training

• Technical issue documentation

• Troubleshooting procedures

• User training and demonstrations

• Knowledge-base development

• Software and device testing

• Test-result reporting

• Technical communication and escalation

Knowledge & Professional Competencies

• Customer-focused technical support

• Mobile computing and end-user technology

• Hardware and software troubleshooting

• Technical problem-solving and critical thinking

• IT asset accountability and inventory accuracy

• Security awareness and approved data handling

• Training and end-user coaching

• Technical documentation and recordkeeping

• Quality assurance and technology testing

• Cross-functional communication and teamwork

• Organizational and time management skills

• Adaptability and continuous learning

• Professionalism and attention to detail

Physical Requirements & Work Environment

• Regular use of computers, mobile devices, telephones, and technical support equipment.

• Extended periods of computer-based troubleshooting, documentation, and device configuration.

• Frequent handling, inspection, staging, testing, and packaging of mobile devices.

• Occasional standing, walking, bending, reaching, and movement of technology equipment.

• May require lifting or carrying boxes containing mobile devices and approved peripherals.

• Work may be performed in office environments, equipment staging areas, shipping areas, division offices, and field locations throughout Alabama.

• Travel between authorized Alabama work locations may be required.

• Overnight travel within Alabama may be required when authorized.

• Mobile field-support activities may involve working from approved remote locations using company-authorized connectivity equipment.

• Ability to perform essential job functions with or without reasonable accommodation.