Mobile Crisis Counselor (Mental Health)

JOB SUMMARY: The Mobile Crisis Counselor is responsible for responding to crisis calls with the Mobile Crisis

Peer, assessing the situation to determine client service needs, eligibility, and appropriateness of services,

and making referrals or coordinating with other agencies to obtain services for clients and their families as

necessary. In addition, this position provides guidance and direction to the designated Peer team member in

alignment with BestCare policies and procedures, all regulations, and best practices.

ESSENTIAL FUNCTIONS:

1. Provides crisis and risk assessment and intervention services in support of BestCare’s mobile crisis

response, including after hours;

2. Provides immediate mobile response to individuals experiencing mental health crises within the

County. Calls may come from a variety of different sources including the hospital, jail, police, or

other community partners;

3. Gathers information necessary to identify and assess risk factors for harm to self or others in the

context of the client's current psycho-social state via interview with client and with consideration

given to collateral information; makes recommendations for safety planning or higher level of care

needs;

4. Assesses for personal safety in the environment and requests law enforcement support as

appropriate;

5. Provides direction to the Peer team member in completing comprehensive safety plans for each

client;

6. Provides assessment, recommendations, and case consultation to treatment providers and

emergency department as appropriate;

7. Provides information and facilitates linkage to mental health treatment and other social services;

8. Operates in a sometimes ambiguous and frequently changing work environment;

9. Respects client rights and responsibilities and demonstrates professional boundaries and ethics;

10. Adheres to mandatory abuse reporting laws, 42 CFR, and HIPAA requirements;

11. Documents and maintains electronic health record (EHR) and ancillary records in a manner that

assures compliance with all agency policies, program procedures and local, state, and federal

regulations. Completes documentation within agency stated timelines.

12. Reviews/approves all crisis documentation completed by the Peer team member;

13. Collaborates effectively with other team members and community partners;

14. Provides case consultation and stays in communication with other MH providers;

15. Completes appropriate follow-up with clients as required;

16. Assists in completing referrals, as necessary, to respite or other higher levels of care;

17. Acts as a role model to clients to inspire hope and share life experiences as appropriate

18. Telephones contacts, which include talking with clients who need support and are struggling and

may be prone toward self-harm/suicidality or prone to making bad decisions;

19. Identifies person’s abilities, strengths and assets and assists them to recognize and use them.

20. Other related duties as assigned.

ORGANIZATIONAL RESPONSIBILITIES:

1. Models BestCare’s mission, vision, and values, promoting integrity, compassion, and collaboration;

2. Supports the organization’s commitment to equity and inclusion, fostering an environment of openmindedness, cultural awareness and respect for all individuals;

3. Aligns department goals with organizational strategic initiatives;

4. Complies with Code of Conduct, Business Ethics, Employee Handbook, and all relevant policies and

OARs;

5. Maintains professionalism, confidentiality, and compliance with HIPAA, 42 CFR, and Oregon statutes;

6. Completes assigned training timely and satisfactorily, and attends other seminars, training, and

educational opportunities to develop professional skills and abilities;

7. Ensures that any required certifications and/or licenses are kept current and renewed timely;

8. Works independently and collaboratively as a positive member of the BestCare team;