Mobile Crisis Worker (4266)
Summary
Provides direct clinical crisis services—telephone screening, assessment, intervention, counseling, referral, and case management—for people experiencing mental health emergencies at Journey Mental Health Center in Madison, WI. Works rotating shifts, including evenings, weekends, and holidays, to keep the program running 24/7.
Job Summary:
The Mobile Crisis Worker position is responsible for providing a wide array of culturally sensitive, recovery oriented, trauma sensitive, direct clinical services provided in conjunction with other staff. Services provided by this position may include assessment, treatment planning, referrals and case management.
The Mobile Crisis Worker is responsible for a variety of tasks related to telephone screening, assessment, intervention, counseling, referral and follow-up with persons who are experiencing a mental health emergency. These services are based on an understanding not only of the consumers’ symptomatology, but also of his/her strengths and social/cultural resources.
This position on the emergency services team involves working rotating shifts as needed, including evenings weekends and holidays in order to ensure that the clinical needs of the program are being met and to enable the program to operate 24 hours a day, seven days a week, 365 days a year. The CCSI reports directly to the assigned supervisor with overall program supervision provided by the Director. Minimum annual service hours are 960.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Journey Mental Health Center upholds a strong commitment to People, Opportunities, Community, and Access (POCA) that guides our daily operations. We foster a caring community for all individuals to feel a sense of belonging. We prioritize delivering services that are centered around ensuring fairness and inclusivity for all. We are dedicated to demonstrating courage and initiative within our agency and community to actively dismantle structural oppression for all affected communities.
Duties/Responsibilities:
A. Provision of Clinical Services
- Performs accurate assessments to initially evaluate mental health, as well as alcohol and other drug use issues in a culturally sensitive, recovery oriented, trauma sensitive manner.
- Provides a range of clinical services in conjunction with program staff including outreach, assessment, treatment planning, referral, and case management in a context that is supportive of the consumer’s culture, values, and perspectives.
- Completes accurate clinical records including intakes, assessments, treatment plans and updates, progress notes, discharge summaries, and other information in a timely manner.
B. Program and JMHC Participation
- Attends staff meetings, in-services and other program activities as requested.
- Participates in JMHC committees, trainings and activities as directed and/or approved.