Mobile Patient Care Specialist Full-Time (Proper Brands)
Position: Mobile Patient Care Specialist
Department: Home Delivery
Division/Location: Missouri — Kansas City
Who we are:
At Proper Brands, we’re building a community of passionate, genuine people to grow the legal cannabis market. Together, we hold ourselves to the highest standard of quality in everything we do—from people to product and everything in between.
At Proper, it’s not about being the biggest. It’s about being the best in what we do, demonstrating compassion, and improving people’s lives through cannabis. We believe that happy people make happy plants, and happy plants make happy people.
Proper Brands is part of the Vireo family. With roughly 4,500 team members, over 1 million square feet of cultivation space, and more than 170 dispensaries across 10+ states, Vireo is one of the fastest-growing platforms in the industry, and we’re just getting started. What sets us apart isn’t just our footprint. It’s our people. Every role here plays a real part in shaping where this industry goes next, and in return we offer real opportunities to grow, contribute, and make an impact.
If you’re passionate about shaping the future of cannabis technology and joining a team that values growth and creativity, we’d love to have you on the team. Let’s grow the future together.
What we offer:
- Compensation: Starting at $18 per hour plus tips
- Full-time, non-exempt hours at Proper’s Kansas City dispensary locations in Kansas City, Missouri; Proper Home Delivery operates 7 days a week and shifts may include evenings and weekends
- Benefits: Medical, dental, vision, term life insurance, retirement savings plan, holiday pay, EAP, employee discount program, and paid parental leave
What the role is about:
We have an exciting opportunity for a Mobile Patient Care Specialist to join the Proper Home Delivery team on our journey to transform our bold ambitions for the Missouri medical and recreational cannabis market into a reality. In this role, you will transport products between dispensaries and the private property designated by patients and consumers, providing exceptional customer service while following security protocols and regulatory requirements. Employees are expected to commute to work and then operate a company and state-regulated vehicle for deliveries.
What impact you’ll make:
- Transport products between designated dispensaries and the private property designated by patients and consumers
- Load, unload, prepare, inspect, and operate a delivery vehicle while following routes and schedule
- Prepare transportation manifests and obtain all appropriate signatures at the time of transaction and before the end of the business day
- Operate under security protocols and procedures to ensure regulatory compliance with local, state, and federal agencies
- Maintain a secure vehicle by monitoring surveillance equipment and inspecting the vehicle, equipment, and access points
- Report irregularities to prevent loss and damage, and submit security observations accurately and on time
- Complete logs and reports and follow all written job requirements and company policies
- Provide exceptional customer service, ask for feedback, and resolve patient and consumer concerns
- Assist the dispensary with back office duties or cashier work as needed
What you’ve accomplished:
- Proven working experience as a driver
- Valid Class E driver’s license with a clean driving record (no violations or at-fault accidents)
- Ability to drive in a variety of weather and traffic conditions
- Excellent organizational and time management skills
- High school diploma or equivalent
- Technological proficiency to use mobile phone applications (GPS, mobile point-of-sale, alarm, timeclock/shift management), cameras, and related security and fulfillment systems with training
- Must be 21 years of age or older, remain compliant with all legal and company regulations for working in the cannabis industry, and pass a comprehensive background check
- Ability to push, pull, move, and/or lift a minimum of 25 lbs to a height of 5 feet and carry such weight a minimum of 50 feet, with or without mechanical assistance
- Ability to reach, bend, stoop, sit, stand, lift, and carry up to 50 lbs
- Preferred: 5 years of combined experience in distribution logistics, customer service, or retail
Why Choose Vireo?
Life’s too short to work somewhere that doesn’t ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity—where science meets creativity, and wellness meets culture.
At Vireo Health, we’re pioneering the future of cannabis with a team that’s as dynamic as the industry itself. Here, you’ll find a workplace that’s collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people’s lives.
Whether you’re cultivating the highest-quality plants, crafting cutting-edge products, or shaping unforgettable customer experiences, you’ll be part of something bigger. If you’re looking for a career that’s exciting, meaningful, and full of growth, let’s build the future of cannabis together.
✅ A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future
✅ Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do
✅ Employee Perks: Enjoy competitive pay and benefits, paid time off, and employee discounts
✅ Making an Impact: We’re committed to education, sustainability, and giving back to the communities we serve.
EEO Statement
Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.vireohealth.com