Mobile Service and Install Tech
POSITION SUMMARY:
The Mobile Service/Installation Technician for State Cleaning Solutions is responsible for coordinating and completing installations across multiple districts and company regions. This role also provides support for warehouse inventory initiatives and service call assistance, ensuring installations are performed efficiently, accurately, and to the highest quality standards.
POSITION RESPONSIBILITIES:
Manage installations across assigned regions spanning multiple states
Travel to assigned regions up to 75% of the time, including occasional weekends
Receive installation requests from the district manager and document them for follow-up
Verify equipment and product availability to complete installations in a single visit
Ensure quality control of all installations, including equipment, products, and support materials (e.g., wall charts, MSDS, order guides)
Maintain and manage the installation schedule and workflow
Provide inter-district coverage as needed
Assist with inventory control and ordering
Submit asset movement forms for all installed inventory equipment
Utilize handheld device software to track parts, equipment, and product deliveries
Continuously improve technical knowledge of machines and equipment
Maintain communication with technical support from vendors
Keep equipment manuals current and encourage access for all representatives
Support additional service issues as assigned
Respond to service requests from representatives and supervisors
Maintain all company-issued equipment, vehicles, and related assets
Perform other duties as assigned
Work flexible hours as required to meet operational needs
POSITION REQUIREMENTS:
High school diploma or equivalent
Ability to operate assigned vehicles in accordance with corporate fleet policy
Proven ability to sell value-added products
Strong mechanical aptitude (plumbing, electrical, mechanical)
Skilled at troubleshooting and problem resolution
Exceptional customer service and interpersonal skills
Ability to lift up to 60 lbs. as required
Previous warewashing/laundry experience preferred
Customer service or sales background preferred