Mobile Soft Services Supervisor

• Provide visible day-to-day supervision, guidance and practical support to cleaners and other soft services staff across the portfolio.
• Carry out regular site visits, welfare conversations, team talks, briefings and employee check-ins.
• Complete employee inductions, probation or performance reviews and other required people-management documentation.
• Conduct return-to-work conversations promptly following sickness absence, recording agreed actions and escalating health, attendance or support concerns in line with company procedure.
• Support the management of attendance, conduct and performance matters fairly and consistently, seeking guidance from the line manager or HR where required.
• Coordinate mandatory training and e-learning, maintain accurate records and follow up outstanding completion.
• Promote a respectful, inclusive and safety-focused working environment, ensuring colleagues understand the standards expected of them.

• Take operational responsibility for the day-to-day staff cleaning provision, periodic cleaning, security, guest liason and agreed soft services activities across allocated sites.
• Plan rotas and allocate work so that cleaning schedules, contractual frequencies and service standards are consistently achieved.
• Manage annual leave, sickness and other absences, arranging suitable cleaning cover and communicating changes to relevant site contacts.
• Coordinate overtime requirements and, where approved, provide practical cleaning support to maintain essential service delivery.
• Complete cleaning inspections and audits, agree corrective action plans and follow actions through to closure.
• Survey and schedule ad hoc cleaning or soft services requests, confirming scope, labour, materials and access requirements before work begins.
• Support washroom services, porterage, landscaping, car-parking activities and other associated services when required by the contract.

• Maintain a safe working environment and ensure staff comply with relevant health and safety arrangements, safe systems of work and personal protective equipment requirements.
• Prepare, review and update task risk assessments and method statements within the role's level of competence, consulting affected employees and escalating specialist or higher-risk matters to the appropriate manager or competent person.
• Prepare, coordinate and, where formally authorised, issue or close permits to work in accordance with site procedures; verify that required controls, approvals and isolations are in place before work starts.
• Carry out scheduled health and safety inspections, report hazards and near misses, and ensure corrective actions are recorded and completed.
• Ensure cleaning records, site files, COSHH information, training records and other compliance documents are current, accurate and available for audit.
• Brief employees and contractors on relevant site rules, risk controls, emergency arrangements and permit conditions.

• Monitor cleaning materials, consumables, chemicals, PPE and equipment levels across the portfolio, maintaining sufficient stock without unnecessary over-ordering.
• Arrange the safe and efficient movement of stock and equipment between sites to respond to operational priorities and prevent service disruption.
• Maintain accurate stock records, complete regular checks and report losses, damage, shortages or replacement needs.
• Ensure chemicals and equipment are stored, labelled, transported and used safely, with current COSHH assessments and safety information available.

• Assist managers with cleaning mobilisations, service improvements, periodic works and wider contract projects, providing site information and coordinating local activity.
• Support the planning and delivery of project work by confirming scope, access, programme, staffing, materials, risk controls and communication requirements.
• Liaise with subcontractors and service partners, checking that required competence information, RAMS, insurance, permits and site approvals are in place before work starts.
• Escort contractors where required, monitor work against the agreed scope and report or resolve service, safety and quality issues.
• Keep appropriate project, permit and completion records and provide clear progress updates to the responsible manager and client contact.

• Build professional working relationships with site customers, employees, managers and service partners, responding promptly and constructively to issues.
• Maintain accurate records on the relevant CAFM, HR, training and contract systems and ensure documents are uploaded within required timescales.
• Check and submit accurate timesheets, overtime information and other payroll inputs for approval and processing.
• Provide regular updates on staffing, cover, audit performance, stock, risks, incidents, projects and outstanding actions.
• Undertake other reasonable duties consistent with the level and purpose of the role.

• Experience supervising facilities or another service-led operational team across one or more sites.
• Ability to organise rotas, absence cover, workloads, stock movements and competing priorities across a portfolio.
• Experience conducting employee conversations, including welfare checks, return-to-work discussions and performance follow-up.
• Working knowledge of cleaning standards, safe working practices, COSHH, PPE and basic risk assessment principles.
• Ability to prepare clear records, risk assessments, permits and operational reports, using digital systems and handheld technology.
• Clear, confident communication with employees, clients, managers and contractors.
• A practical, fair and calm approach, with the resilience to manage changing operational demands.
• Full UK driving licence or ability to travel reliably between contract sites where required.

• BICSc, cleaning-related NVQ or equivalent soft services qualification.
• IOSH, NEBOSH or another relevant health and safety qualification.
• Training in risk assessment, COSHH, permit-to-work systems or contractor management.
• Experience using CAFM, workforce scheduling, payroll or audit systems.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

🚀Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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