1. Community outreach and mobilisation

· Map the assigned catchment area and identify eligible candidates through community visits, educational institutions, youth groups, self-help groups, local bodies, NGOs and other approved channels.

· Plan and conduct awareness meetings, orientation sessions, help desks, campaigns and door-to-door outreach in line with the project mobilisation plan.

· Explain the programme, eligibility criteria, course structure, duration, learner expectations and available support accurately; avoid making unapproved commitments.

2. Candidate counselling and screening

· Understand each candidate's education, interests, availability and career goals, and guide them towards the appropriate approved course or batch.

· Conduct preliminary eligibility screening and refer exceptional cases to the Coordinator or Project Manager for a decision.

· Address candidate and parent/guardian questions respectfully and encourage informed participation, especially among women and underserved groups.

3. Registration and documentation support

· Support candidates in completing approved registration forms and submitting complete, valid documents within the required timeline.

· Verify basic completeness of names, contact details, age, education and supporting documents before forwarding records for enrolment.

· Coordinate with the MIS/centre team to ensure candidate information is entered correctly and duplicates or documentation gaps are resolved promptly.

4. Batch formation and learner follow-up

· Maintain an active candidate pipeline and support formation of batches as per approved capacity, eligibility mix and project timelines.

· Confirm joining details with selected candidates and share only authorised information on schedules, venue, attendance and conduct requirements.

· Follow up on absentees, drop-out risks and disengaged learners; document reasons and coordinate suitable retention actions with the training team.

5. Stakeholder coordination

· Build professional relationships with community leaders, institutions, employers and referral partners relevant to mobilisation.

· Coordinate daily with the Coordinator, trainers, centre team and MIS Executive on candidate status, enrolment, attendance and pending actions.

· Represent NIIT Foundation and the Cisco Project professionally during all field visits and public interactions.

6. Reporting, evidence and compliance

· Maintain daily outreach, lead, counselling, registration, conversion and follow-up trackers in the prescribed format.

· Submit accurate daily/weekly updates and supporting evidence, including authorised photographs or attendance records where applicable.

· Take informed consent before collecting or sharing personal data or photographs, protect confidential information and use only approved communication channels.

· Immediately report safeguarding concerns, complaints, incidents, misinformation or unethical practices through the defined escalation process.

Education and Experience

· Graduate in any discipline; candidates with relevant community outreach experience and strong local networks may also be considered as per project norms.

· Typically 1-3 years of experience in mobilisation, field outreach, admissions, counselling, community development, skilling or education projects.

· Knowledge of the assigned geography, local communities, educational institutions and referral networks is strongly preferred.

· Willingness and ability to travel extensively within the assigned location.

Skills and Competencies

· Strong interpersonal, counselling and public-speaking skills

· Fluency in Hindi and the relevant local language; basic working English is desirable

· Basic smartphone, WhatsApp, email and spreadsheet/data-entry capability

· Persuasion and relationship-building without pressure or misrepresentation

· Target orientation, discipline, integrity and accurate record keeping

· Sensitivity to inclusion, gender, disability, safeguarding and beneficiary dignity