Mobility Help Desk Specialist (2nd shift)

Title: Help Desk Specialist

FLSA Classification: Non-Exempt

Date Modified: January 2022

Reports to: Director of Mobility Services

Job Description

Summary/objective

The Help Desk Specialist will be part of a team that is able to deal with End Users who have little experience navigating websites and placing orders. The position provides assistance with ordering, troubleshooting and setting up mobile phones for End Users remotely.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provides first contact and ordering assistance to customers placing an order for a Mobile Device.
• Works through issues submitted via calls, emails, and ticket requests.
• Guides the End User through creation of the order and works through ticket to completion
• Documents the steps taken for ticket resolution.
• Other duties as directed.

Supervisory Responsibilities

No formal supervisory responsibilities.

Work environment

Flexible work environment with core business hours.

Physical demands

• Prolonged periods sitting at a desk and working on a computer.

Travel required

No Travel required.

Affirmative Action/EEO statement

It is the policy of AMI Strategies to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.