Mobilizer

Role Purpose

The Mobilizer will identify, counsel and enrol eligible candidates in NIIT Foundation’s skill-development programmes. The role involves community outreach, awareness campaigns, relationship-building, candidate verification and follow-up to support enrolment, attendance, course completion and placement outcomes.

Key Responsibilities

Community Mobilization

Identify potential learners from the target communities and beneficiary groups.
Conduct field visits, household outreach, community meetings and awareness sessions.
Explain available courses, eligibility requirements, training schedules, certification and employment opportunities.
Distribute approved communication material and promote programmes through appropriate online and offline channels.
Organise mobilization camps, counselling sessions and enrolment drives.
Ensure that information shared with candidates is accurate and does not create unrealistic expectations about jobs, salaries or benefits.

Stakeholder Engagement

Build relationships with community leaders, educational institutions, NGOs, youth groups, government bodies and other local stakeholders.
Establish referral networks to generate a sustainable pool of eligible candidates.
Coordinate with placement and industry partners to understand local employment opportunities.
Represent NIIT Foundation professionally at community and stakeholder events.
Maintain regular communication with referral partners and provide appropriate programme updates.

Candidate Counselling and Enrolment

Counsel candidates and, where appropriate, their parents or guardians about the programme and career pathways.
Assess candidates’ interests, eligibility, availability and willingness to complete the training.
Support candidates in selecting suitable courses aligned with their aptitude and career goals.
Collect and verify documents required for registration and enrolment.
Ensure that enrolment forms and supporting records are complete and accurate.
Obtain required consent before collecting, storing or sharing personal information.
Maintain the confidentiality and security of candidate data and documents.

Learner Follow-up and Retention

Follow up with enrolled candidates before the commencement of training.
Track attendance during the initial and critical stages of the course.
Contact absent or at-risk learners and understand the reasons for disengagement.
Work with trainers, counsellors and centre staff to resolve barriers affecting attendance or course completion.
Conduct home visits or counselling interventions when appropriate and authorised.
Encourage learners to participate in assessments, certification, interviews and placement activities.
Support post-placement follow-up and retention initiatives when required.

Reporting and Documentation

Maintain daily records of outreach activities, leads, counselling, enrolments and follow-ups.
Update candidate information accurately in prescribed systems, trackers or management-information platforms.
Submit daily, weekly and monthly mobilization reports within defined timelines.
Maintain evidence of field activities, events and stakeholder engagement.
Track the conversion of leads into enrolments and course commencements.
Protect beneficiary information and use it only for authorised programme purposes.

Coordination

Coordinate with trainers, placement officers, centre staff and project teams to align mobilization with batch requirements.
Share candidate profiles and expected enrolment numbers with the centre team.
Participate in review meetings and provide updates on achievements, challenges and local trends.
Support induction, orientation and batch-launch activities.
Inform supervisors promptly about concerns that may affect enrolment targets or programme quality.

Key Performance Indicators

Number of eligible leads generated.
Lead-to-enrolment conversion rate.
Achievement of batch and enrolment targets.
Candidate attendance on the first day and during the initial training period.
Learner retention and course-completion rates.
Accuracy and completeness of candidate documentation.
Quality and diversity of referral partnerships.
Timeliness and accuracy of reports.
Compliance with ethical mobilization and data-protection requirements.

Educational Qualifications

Graduate in Social Work, Sociology, Community Development, Education, Business Administration or a related discipline is preferred.
Candidates with a relevant diploma or Class XII qualification and strong community-mobilization experience may also be considered.

Experience

One to three years of experience in community mobilization, admissions, counselling, field sales, social development or skill-development programmes.
Experience working with youth and underserved communities is desirable.
Familiarity with local educational institutions, community networks and employment opportunities will be an advantage.

Required Skills

Strong community outreach and relationship-building skills.
Effective counselling, persuasion and interpersonal abilities.
Clear verbal communication in Hindi and the local language; basic English proficiency is desirable.
Ability to explain programmes clearly to candidates and their families.
Basic proficiency in smartphones, Microsoft Office, online forms and digital reporting tools.
Good documentation, record-management and follow-up skills.
Ability to work independently in the field and collaborate with centre teams.
Familiarity with the local area and willingness to travel extensively within the assigned geography.

Behavioural Competencies

Ethical, transparent and respectful in dealing with candidates.
Empathetic and sensitive to socioeconomic and cultural differences.
Target-oriented without compromising candidate suitability or programme integrity.
Proactive, organised and accountable.
Patient and persistent in candidate follow-up.
Committed to inclusion, equal opportunity and safeguarding.
Able to handle rejection, changing field conditions and competing priorities constructively.

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