Modern Workplace Manager- Microsoft M365

Job Overview

Reporting to the Senior Manager Corporate Systems & Reporting, this position is providing leadership in Microsoft 365 delivery and governance, automation, ServiceNow operations, security and compliance, enterprise-scale modernization, and collaboration with technical teams, stakeholders, Microsoft, and vendors on Copilot and platform strategy.

Key Accountabilities

• Lead end-to-end delivery, support, and governance of Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, Power Platform, Microsoft Fabric, Power BI, and Copilot Studio.
• Drive automation-first service delivery using PowerShell, Microsoft Graph API, and Power Platform; expand self-service and optimize processes to reduce manual effort and incident volume.
• Establish standardized ServiceNow intake and fulfillment patterns for Microsoft 365 services, enabling catalog-driven requests and workflow-based automation.
• Enforce security and compliance controls across Microsoft 365 workloads, including role-based access control, data loss prevention, conditional access, and platform governance.
• Partner with architecture and security teams to align solutions with enterprise standards, API-first approaches, and integration-led design principles; review designs and scripts for scalability, reliability, and best practices.
• Lead enterprise-wide Microsoft 365 migrations, tenant changes, automation rollouts, platform modernization, legacy component remediation, and workflow conversions.
• Direct Microsoft 365 and Copilot strategy, design AI-powered productivity solutions, and advise stakeholders on deployment, adoption, and optimization; coordinate with Microsoft and vendors on licensing and roadmap alignment.
• Manage incident, problem, change, release, and knowledge management for collaboration services, driving continuous improvement in service quality and operational performance.
• Lead and develop a high-performing team responsible for Microsoft 365 services and modern workplace technologies, fostering innovation, continuous improvement, knowledge sharing, and employee growth.
• Accountable for service reliability, availability, security, user experience, operational metrics, and continuous improvement of Microsoft 365 platforms.
• Demonstrated experience leading technical teams, consultants, and managed service providers, including performance management, coaching, and workforce planning.

Qualifications

• An equivalent combination of education, professional training, and directly related experience in software engineering leadership, Microsoft 365 platform delivery, cloud collaboration services, IT service management, automation, cybersecurity, or enterprise technology modernization may be considered
• Minimum 7 years of progressively responsible experience in enterprise IT, including at least 3 years leading Microsoft 365 service delivery, governance, migrations, or automation initiatives.
• Demonstrated experience leading the delivery, administration, and governance of enterprise Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, and Power Platform.
• Proficiency in PowerShell, Microsoft Graph API, and Power Platform to design automation, self-service capabilities, and integrated service workflows.
• Experience configuring ServiceNow service catalog intake and fulfillment processes and applying incident, problem, change, release, and knowledge management practices.
• Strong knowledge of Microsoft 365 security and compliance controls, including role-based access control, data loss prevention, conditional access, and workload governance.
• Proven ability to lead enterprise-scale migrations, tenant-wide changes, platform modernization, and automation rollouts, with technical oversight of designs and scripts for reliability and scalability.
• Ability to partner with architecture, security, business stakeholders, Microsoft, and vendors on API-first solutions, Copilot and AI-enabled productivity, licensing, and Microsoft 365 roadmap alignment.