Mortgage Customer Service Agent

Mortgage Customer Service Agent

What you’ll do

• Update credit files with high-quality standards, applying documented rules and procedures.

• Provide support and education regarding credit information, file interpretations, and products.

• Answer and solve problems and requests based on the consumer scenario, doing an analysis of the details provided, to offer optimal solutions.

• Ensure compliance with the company’s procedures and policies.

• Work in a team environment and customer-centric culture.

What experience you need

• Spanish proficiency C1 or above

• English proficiency B2 or above

• High School Diploma

• 6-month experience with Google Suite/Microsoft Office (Word and Excel)

What could set you apart

• Accountability, Curiosity, Collaboration, Think and Act differently to bring innovative perspectives to daily challenges, and building trust through reliable execution and transparent communication.

Primary Location:

CRI-Heredia

Function:

Function - Fulfillment / Operations

Schedule:

Full time