Mortgage Loan Manager

Summary/Objective

The Mortgage Loan Manager is responsible for leading the mortgage team in achieving the highest levels of performance through processing, underwriting and closing of mortgages and home equities.

Essential Job Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

1. Maintain a highly motivated, cohesive, well-trained team and ensure all credit union policies, procedures and regulatory compliance standards are met by the mortgage department. Coordinates mortgage loan training and education for staff.

1. Directs and monitors mortgage lending to ensure the credit union meets established goals and objectives for mortgage loans. Monitors product delivery and quality and takes action to resolve problems.

1. Increase loan volume by assisting members with inquiries and interviewing applicants, collecting information, analyzing financial stats and credit, completing property evaluations, facilitating negotiations according to establishment standards, such as fees, loan repayment options, and other credit terms.

1. Conducts periodic reviews of existing policies, procedures, and services to ensure Credit Union compliance with all mortgage lending regulations, and implements changes as needed. Ensures that policies are updated and are in accordance with evolving regulations, legal requirements, competitors’ rates, terms, and industry trends. Ensures GCU compliance with all regulatory requirements with relation to real estate lending to include but not limited to HMDA, RESPA, Reg Z, Reg B, Fact Act and Safe Act.

1. Exercises administrative control over all phases of mortgage lending, directly or through subordinates. Responsible for operational excellence and regulatory compliance as it relates to first mortgage loans and purchase money second mortgage loan origination, processing, underwriting, closing, funding, delivery, and servicing. Acts as the backup to the mortgage lending officer, processor, closer and servicer. Provides support with preparing the Call Report for the mortgage portfolio, assists accounting with balancing the mortgage fees general ledger, coordinates with internal and external examiners during mortgage loan audits, and manage HMDA reporting.

1. Ensure that the department meets its goals to maintain delinquency, sales, new mortgage loan volume, and charge offs at budgeted goals amounts. Works with information systems to coordinate processing needs.

1. Maintains mortgage loan accounts including delinquency control, compliance, and reporting to regulatory agencies as required; calls on delinquent members as needed. Oversees the underwriting of mortgage loans in accordance with agency guidelines and with lending authority limits as approved by the Board of Directors and CEO/President.
2. Collaborates with the marketing team to develop mortgage loan promotions and assist in coordinating marketing events for the mortgage department. Develops and maintains rapport with buyers/borrowers in the market.