Mortgage Loan Officer
Since 2017, Flourish has been on a mission to help financial advisors evolve from holistic advice to holistic implementation to better serve their clients and grow their businesses. We focus on independent Registered Investment Advisors (RIAs), delivering financial products that advisors can’t easily access today through beautiful, scalable, and easy-to-use technology.
Today, we work with over 1,100 RIAs that collectively represent more than $2.6T in assets under management across two products: Flourish Cash and Flourish Lending. Headquartered in New York City, we are an independently-operating, wholly-owned subsidiary of MassMutual Life Insurance Company.
Read on if you are interested in joining a dynamic, highly-collaborative, rapidly-growing startup—backed by the support and stability of a Fortune 500 company.
About You
You are an ambitious self-starter who is looking to join a new division of a fast-growing fintech as one our first Mortgage Loan Officers. You love providing truly white-glove client support and have excellent communication and problem-solving skills — with an established track record of successfully managing a large pipeline of home loans. With deep knowledge of the mortgage industry, you can leverage your consultative skills to help educate clients on the best available products to them.
You’re equally adept at working with internal partners across the organization as you are in gracefully handling complicated communication directly with clients. You’re excited to join a small, growing team at a fast-paced fintech, as you are extremely self-motivated, excited to contribute to building a lending program from the ground up, love identifying and solving problems, and are motivated by the prospect of driving change in the lending industry.
About the Role
As a Mortgage Loan Officer on the Flourish team, you will be tasked with providing our clients with an exceptional borrowing experience while also contributing to teamwide efforts in developing a recently-launched business line. Your primary responsibility will be to quickly and seamlessly execute home financings by working directly with financial advisors and their clients, prioritizing speed of responsiveness and white-glove service throughout the entirety of the loan lifecycle, with all opportunities sourced through a unique new distribution channel. At the same time, you will contribute to our overall efforts in building out the business line, whether that is in assisting in development of new policies and procedures, trialing new software, or suggesting countless improvements as we work to improve everything from the client experience to speed of closing.
Principal Responsibilities
- Consult and educate clients to assess their financing needs and guide them toward the most suitable mortgage solutions, helping them secure the best financial outcomes
- Develop and maintain strong relationships with financial advisors, collaborating to create a seamless and positive home-buying experience for end clients
- Serve as the primary point of contact for all home financing inquiries, providing expert knowledge on key products, particularly jumbo transactions
- Manage an ongoing pipeline of loans, focusing primarily on home purchases, refinances, and HELOCs
- Drive a best-in-class conversion funnel leveraging data to inform actions
- Work cross-functionally across product operations, and technology to ensure optimal customer outcomes
- Manage your loan pipeline to ensure you are always on top of client communications, even if it occasionally requires work outside non-standard business hours
- Obtain mortgage licensing in an estimated 15-20 states, with support from Flourish for registration and ongoing continuing education
- Maintain excellent communication with internal Flourish leadership and stakeholders
- Exercise considerable judgment and analysis to arrive at recommendations and/or conclusions
- Stay current on general trends in the financial markets and mortgage industry, with a focus on wealth management and lending
- This position is expected to be able to support across the continental US time zones
Minimum Qualifications
- Bachelor's degree or equivalent practical experience
- 4+ years of mortgage lending experience
- Active NMLS license or registration
- Expertise in mortgage guidelines, including Fannie Mae and Freddie Mac, with a preference for experience in Jumbo and non-QM loans
- Position is based in Dallas, requiring residency in the Greater DFW area
- Due to the nature of this position, as part of the background check process, candidates must be able to pass a fingerprint background check to qualify as a fingerprinted person under FINRA. For roles requiring registration, additional regulatory screenings may apply, including a review of Form U5 disclosures and other relevant licensing information
Preferred Qualifications
- Strong relationship-building abilities, ensuring clear and timely communication with advisors, borrowers, and agents
- Tech-savvy mindset, with the ability to quickly learn and adapt to new systems as the mortgage industry evolves
- Mortgage licensed in multiple states
- A genuine passion for delivering exceptional customer service
- A proactive, ownership-driven mindset, treating responsibilities with care and dedication
At Flourish, we focus on ensuring fair, equitable pay by providing competitive salaries, along with bonus and incentive opportunities and benefits for all employees.
Base Salary Range: $70,900 - $93,000 plus bonus
Disclosures:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
As published by greenhouse · 22 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (4)
- LinkedIn Profile optional
- Website optional
- 5. (a) If you answered YES to the previous question, please list your family members employed by Massachusetts Mutual Life Insurance Company or affiliates and your relation to them. optional
- 6. (a) If you answered YES to the previous question, please give details (including dates, locations, etc) below: optional
Pick from a list (18)
- 1. Are you legally authorized to work in the United States?
- 2. Are you currently authorized to work in the United States without requiring sponsorship (for example, H-1B, TN, employer based permanent residency), either now or in the future?
- 3. Are you at least 18 years of age?
- 4. Were you employed by a third party providing services to MassMutual in the past 5 years? (incorrect information may affect your benefit eligibility)
- 5. The Company's anti-nepotism policy restricts the hiring of family members of an employee in certain situations. For purposes of the anti-nepotism policy, family members are defined to mean: (a) Your current or former spouse, civil union partner/recognized domestic partner, parents, siblings, children, stepchildren, halfsiblings, grandparents, grandchildren, stepparents and stepsiblings; (b) children-in-law, parents-in-law, siblings-in-law; (c) your parent's sibling's children, parent's siblings or first cousins, if they reside with you; and (d) any unrelated person who you both reside with and are in a relationship with. Do you have any family members employed by Massachusetts Mutual life Insurance Company or any affiliates, including any of the following affiliates? MassMutual International LLC, The MassMutual Trust Company, FSB, MassMutual Global Business Services India LLP, MassMutual Global Business Services Romania SRL, Haven Tech (HITPS), Great American (Glidepath), Barings, Flourish
- 6. Do not disclose erased or expunged convictions. The federal Violent Crime Control and Law Enforcement Act prohibits insurance companies from employing certain convicted felons in the business of insurance, regardless of when the conviction occurred. Have you ever been convicted of a felony involving dishonesty or breach of trust? California applicants only: 'crime' excludes any conviction more than 2 years old for a marijuana-related offense.
- By clicking submit, you attest that your application is accurate and complete.
- 8. Receipt of this application does not mean or imply that I will be employed.
- 9. The statements and information furnished by me to the Company, whether in this form or otherwise, are true and complete. I may be refused hire or discharged if at any time the Company discovers any falsification, omission or misrepresentation of fact by me.
- 10. I confirm I am not restricted by any restrictive covenant, non-solicitation provision or agreement not to compete which would impact my being employed or performing duties for the Company.
- 11. I understand that I may be required to sign an inventions and intellectual property, non-solicitation, confidentiality, code of ethics and/or business ethics agreement, as a condition of employment. I understand that if I am engaging in the Company's business I will be required to make and keep accurate regulatory and criminal disclosure information as a condition of employment.
- 12. I understand that employment with the Company is at will, for no fixed period of time. If hired, I will be free to resign at any time. Likewise, the Company will have the right to terminate my employment at any time with or without any reason or notice, except as specifically prohibited by law. No oral representation to the contrary has been made to me and I understand that no employee or representative of the company is authorized to make any such representation now or in the future.
- 13. I agree to conform to the rules, policies and procedures of the Company, including the Code of Conduct, which I acknowledge are subject to change at any time at the sole discretion of the Company.
- 14. (a) I have a close family member (spouse, spouse equivalent, dependent, parent, sibling) employed at or otherwise associated with the Company's outside audit firm (KPMG LLP).
- 14. (b) I was employed by the Company's outside audit firm in the past three years.
- 14. (c) I have a financial or business relationship or affiliation with the Company's outside audit firm or its members (partners, managers).
- 15. I understand that if employed, I will not engage in any outside activity that would create a conflict of interest with my MassMutual duties and will not engage in any personal sales activities, including maintaining or servicing a book of business.
- 16. I confirm that I have the necessary license(s) required for this role.