Mortgage Loan Originator Assistant

This role is based in our Tampa, Florida office.

Position Summary

The Mortgage Loan Originator Assistant serves as the strategic right hand to a high-producing Loan Originator, ensuring the seamless execution of the lending process from initial inquiry through closing.

This role plays a critical part in maintaining pipeline momentum, protecting compliance integrity, and enhancing the client experience. The ideal candidate operates with urgency, attention to detail, and a strong understanding of Agency (Fannie Mae & Freddie Mac) guidelines to proactively identify documentation or eligibility concerns before underwriting submission.

This is a production-support role directly tied to efficiency, quality, and volume growth.

Key Responsibilities

Pipeline & File Management

• Ensure loan files move efficiently from application to closing
• Monitor key milestones including lock expiration, contingency dates, and outstanding conditions
• Gather, review, and organize borrower documentation
• Review loan applications for completeness and alignment with Agency guidelines prior to submission
• Identify potential income, asset, or credit issues early and escalate appropriately
• Maintain detailed and accurate notes within the Loan Origination System (LOS)
• Coordinate with Processing and Operations to prevent delays

Client & Partner Communication

• Serve as a primary point of contact for borrowers throughout the loan process
• Meet with applicants to collect required information and explain loan steps
• Schedule client appointments and follow up on outstanding documentation
• Provide proactive weekly status updates to borrowers
• Communicate professionally with Realtors, Title companies, and referral partners

Production & Sales Support

• Support the MLO in maintaining and expanding referral relationships
• Assist with marketing initiatives including social media, database outreach, and open house support
• Help coordinate client events and brand-building activities
• Identify opportunities to enhance client retention and repeat business

Quality & Compliance Support

• Review loan documentation to ensure alignment with:
• Fannie Mae and Freddie Mac guidelines
• AUS findings (DU/LP)
• Company overlays
• Assist in obtaining and reviewing credit reports
• Ensure files are submission-ready prior to underwriting
• Escalate potential compliance or eligibility concerns promptly
• Maintain professionalism and regulatory awareness throughout the loan cycle