FIRST FEDERAL BANK

Dunn, NC

JOB DESCRIPTION

Job Title: Mortgage Loan Processor I Supervisor: Director of Residential Lending

Last Date Reviewed: 2/11/26 Position

Last Date Modified: 2/11/26

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Corporate Officer Title (if applicable):

Overview

Manage residential mortgage loan files from application to underwriting approval, closing and post-closing, ensuring accuracy and compliance. A processor will act as the primary liaison between loan officers, borrowers, and underwriters to collect and clear conditions to close a loan.

Key Responsibilities

• Prepare initial disclosure packages and disclose to meet federal guidelines
• Documentation Collection & Verification: Review loan applications for accuracy and verify borrower employment, income, assets, and credit reports.
• Loan File Management: Organize and submit completed loan packages to underwriting.
• Liaison Duties: Communicate with borrowers, underwriters, attorneys, and title companies to move the file forward.
• Conditions Clearance: Gather necessary documentation to satisfy underwriter conditions.
• Compliance & Regulatory Adherence: Ensure all files adhere to bank, investor, and government guidelines (FHA, VA, Conventional).
• Closing Coordination: Prepare all necessary documentation for closings to meet federal guidelines and coordinate to schedule closings.
• Objectively handle, process, and secure sensitive information and communications

· Performing additional duties as requested by Director of Residential Lending.

Required Skills and Qualifications Experience: 1–3 years of mortgage loan processing experience is preferred Technical Skills: Proficiency in loan processing software (Preferred: Encompass) and MS Office. Strong understanding of mortgage guidelines, loan types (FHA, VA, Conventional), and RESPA regulations. Exceptional attention to detail, strong communication, and the ability to work under tight deadlines · Proficient oral and written communication skills · Prior banking or credit related experience with a general understanding of banking fundamentals · Ability to meet strict deadlines, multi-task, and work with other departments as well as external customers to achieve required results.

PREFERRED JOB QUALIFICATIONS

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· Bachelor’s degree in business related field.

FFB Management reserves the right to change this position description at any time according to business needs.

EOE