Mortgage Loans Sales (Retail Banking)

Key Responsibilities

• Assess and review existing housing loan accounts for conversion eligibility
• Prepare and submit loan conversion cases for credit approval
• Draft and verify customer loan conversion offer letters
• Monitor and follow up on approved conversions, including handling any rework of offer letters
• Conduct interviews with customers regarding loan redemption
• Support management and department initiatives through ad-hoc tasks and assignments

Requirements

• Minimum 1-2 years of experience in a related role, preferably within consumer banking
• Solid understanding of retail banking products, particularly in mortgage financing
• Strong interpersonal and communication skills, with the ability to engage and negotiate effectively across various stakeholders
• Competent in Microsoft Office tools, with an aptitude for data handling and analysis
• Demonstrates teamwork, service excellence, and the ability to work with speed and precision
• Independent, self-motivated, and resourceful in resolving issues and meeting deadlines