Mortgage Manager, Post-Close Audit and Quality Control (Full Time, Remote)
We are seeking an experienced Mortgage Manager, Post-Close Audit & Quality Control to lead post-closing audit operations, quality assurance initiatives, client experience management, and continuous process improvement efforts. This role requires extensive expertise in Non-QM, DSCR, conventional, government, and jumbo lending programs, along with strong leadership skills and a commitment to maintaining the highest standards of loan quality and compliance.
This full-time remote position in offers an opportunity to lead quality initiatives, improve client experience, and drive operational excellence within a growing mortgage organization.
Responsibilities:
Post-Close Audit & Quality Control
- Manage all post-close quality control and audit activities.
- Conduct and oversee forensic loan reviews to identify documentation, compliance, fraud, and underwriting deficiencies.
- Prepare audit findings and ensure timely resolution of deficiencies.
Non-QM & DSCR Expertise
- Serve as the subject matter expert for Non-QM and DSCR loan programs.
- Review complex loan structures, income calculations, asset utilization, bank statement programs, and DSCR transactions.
- Ensure adherence to investor-specific guidelines and requirements.
- Provide guidance and training to operations and underwriting teams.
Quality Trending & Process Improvement
- Analyze audit results to identify recurring defects, trends, and process gaps.
- Develop quality scorecards, reporting metrics, and performance dashboards.
- Lead root-cause analysis and corrective action initiatives.
Client Experience Management
- Manage client experience initiatives and resolve escalated post-closing concerns.
- Partner with internal teams to improve service levels and borrower satisfaction.
- Maintain strong relationships with clients, investors, correspondents, and business partners.
- Ensure timely communication and resolution of quality-related issues.