Mortgage Servicing Clerk

JOB SUMMARY:
The Post-Closing/Servicing Clerk is responsible for performing and coordinating all aspects of loan reconciliation and servicing for 1-4 family residential real estate loans. These duties include but are not limited to addressing member and employee inquiries; onboarding and auditing closed loans for completeness; reviewing internal and investor reporting; and working with vendors to resolve issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to member and employee inquiries via email and phone.
• Manage and process receivables from members and investors.
• Reconcile and onboard 1-4 unit residential mortgage and Home Equity Line of Credit loans.
• Assist with post-closing quality control and audits through document review and correcting deficiencies.
• Assist with investor loan delivery and fee reconcilement.
• Responsible for ensuring receipt of executed loan documents, file imaging, recorded mortgages and final title policies.
• Responsible for opening, distributing and processing mail received in the department.
• Provide and process loan payoffs.
• Liaison with mortgage sub servicer for the transfer of servicing, reporting and general servicing of residential real estate loans.
• Handle the intake and processing for subordinations and lien releases.
• Maintain and update internal role procedures.
• Comply with Credit Union policies and federal, state and other governmental rules and regulations for mortgage lending and servicing.
• Complete all courses assigned in BVS in accordance with Credit Union policy.
• Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
• Perform other duties as assigned.