Mortgage Servicing Specialist

Role: The Mortgage Servicing Specialist is responsible for providing accurate and timely support throughout the life of a mortgage loan. This role researches and resolves borrower inquiries, processes servicing transactions, maintains accurate loan records, and ensures compliance with company and regulatory requirements.

Major Duties and Responsibilities

• Respond to borrower and internal inquiries via phone, email, or secure messaging regarding payments, escrow, balances, fees, payoffs, and account activity.
• Research and resolve loan servicing issues, discrepancies, and account corrections.
• Process payments, adjustments, reversals, escrow transactions, payoffs and other servicing activities accurately and timely.
• Maintain accurate documentation of account activity and borrower communications.
• Follow applicable servicing procedures, investor guidelines, and regulatory requirements.
• Collaborate with internal departments to resolve borrower and loan-level issues.
• Provide professional, empathetic, and solutions-focused customer service.
• Process, analyze, and verify Private Mortgage Insurance (PMI) cancellations.
• Manage loss draft requests to ensure collateral is protected.
• Effectively track paid off mortgages; draft and record releases.

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back Regular and predictable attendance
• Perform other duties as assigned to support effective department operation.