Mortgage Support Clerk, Full-Time (West Allis)

BASIC RESPONSIBILITES:

Under general supervision, serves as the first point of contact of the Mortgage Department. Delivers exceptional service to members and non-members alike. Responsible for general loan maintenance as well as handling of servicing requests from members. Performs administrative tasks for the department, ensuring smooth daily office operations.

OUR CORE VALUES:

The Mortgage Support Clerk will be expected to act in a manner which is in accordance with Guardian Credit Union’s values:

1. Relationships – We treat each other, our members, and our community with respect.
2. Accountability – We hold ourselves to a higher standard.
3. Teamwork – We work together to reach our goals.
4. Honesty – We believe in conducting ourselves with honesty, integrity, trust, and fairness.

ESSENTIAL FUNCTIONS:

1. Conducts front desk reception duties such as answering incoming calls and greeting walk-ins in a professional and friendly manner. Initiates general correspondence to ensure members are appropriately taken care of and/or directed to the proper staff.
2. Provides loan and service-related information to members by telephone and in person, including contacting members for PMI removal, escrow related matters, payment method updates, etc.
3. Reviews daily mortgage payment reports and completes necessary follow-up servicing. Contacts members regarding their mortgage payments to ensure all amounts received were properly applied and makes corrections, as needed.
4. Prepares and processes Satisfaction of Mortgage documents for paid loans, including e-recording, tracking recorded satisfaction, break-down files, and organizing files for long-term storage.
5. Manages supply ordering and shipping for the Mortgage Department, ensuring timely delivery to designated locations.
6. Tracks and monitors post-closing documentation to ensure timely receipt, logging, and scanning of final titles and recorded mortgages. Collaborates with title companies to obtain any missing documentation.
7. Performs mortgage payoff requests as needed. Tracks and logs requests, as well as contacts members for possible retention.

SECONDARY FUNCTIONS:

1. Mails out mortgage correspondence and monitors the mortgage mail and packages.
2. Scans mortgage files to Radstar and maintains organization within the Mortgage vaults. Tracks and logs file movements upon request by staff or departments for audits.
3. Promotes GCU products, and mortgage offerings to retain current business and secure future relationships.
4. Serves as the primary point of contact on the day of closing, welcoming and assisting attendees. Sets up conference rooms or office spaces to facilitate closing activities and greets all involved parties.
5. Assists VP of Mortgage Lending with necessary projects and/or additional functions when necessary. Serves as back-up within the Mortgage Department as needed.