Mortgage Trainer & Application Specialist

Job Title: Mortgage Trainer and Application Specialist
FLSA Status: Non-Exempt
Department: Mortgage
Hours of Operation: Monday – Friday 8:00am -5:00pm

General Job Summary: Conducts and assists in the planning and development of mortgage system training for Residential Mortgage employees. Administration and maintenance of mortgage applications software. Ability to identify, research, and resolve system issues. Extensive contact with internal customers and outside vendors.
Organizational Duties and Responsibilities:

Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
Supports all functions that maintain compliance with regulatory agencies.

Essential Duties and Responsibilities:

Daily front line support of system users which includes an understanding of mortgage division systems and functionality
Review and test vendor regularly scheduled releases
Assist with application maintenance and support tasks
Provides training for all residential mortgage employees on internal mortgage systems as the need arises
Maintains mortgage training manuals, testing/evaluation procedures, reference material, policy & procedures manual, and other educational materials as needed
Available to travel to other mortgage office locations as requested
Attends weekly, biweekly and monthly mortgage meetings and training seminars as determined by management
Works with outside vendors to develop, test and implement enhancements to existing systems
Perform other duties and projects as assigned to ensure efficient and effective functioning of the work unit
Comply with all internal policies and procedures and Federal and State regulations and guidance

Other Functions: Perform job duties as needed

Working Conditions: Office setting

Minimum Job Requirements:
Education: Bachelor’s Degree, emphasis in Business Management or Information Technology preferred
Experience:

Six months to one year of experience in an office environment
1 or more years of experience in residential lending industry preferred
2 or more years of experience in information technology

Specific Skills:

Understanding of the mortgage origination process
Ability to learn quickly and adapt to an ever-changing environment
Good training, organizational, oral and written communication skills
Strong knowledge of software and technology with the ability to adapt to new software applications
Strong knowledge of MS Office, especially Excel
Must demonstrate sound decision-making skills, responsibility, motivation, and professionalism
Ability to partner and build trust within the organization

Physical requirements:
The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary work performed in an office environment
Ability to sit for extended periods of time while working at a computer
Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
Visual acuity sufficient to read computer screens, printed documents, and financial data
Occasional standing, walking, bending, or reaching
Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)