Motor Service Advisor (South Africa Remote)

We are looking for a dedicated Motor Service Advisor to join our team. In this role, you’ll be the face of Fixter, helping our customers with their car maintenance needs and ensuring they have a seamless, stress-free experience. You will provide timely, empathetic assistance via phone, email, and chat while collaborating with various teams to resolve issues and enhance the overall customer journey.

Key Responsibilities:

• Provide exceptional customer service by handling inquiries via phone, email, and live chat.

• Keep our customers updated throughout the day on the status of their vehicles.

• Upsell additional products and services to customers.

• Troubleshoot and resolve customer concerns effectively, escalating issues to the appropriate team when necessary.

• Assist customers with booking services, answering questions about our offerings, and resolving issues related to their car maintenance experience.

• Maintain accurate customer records in our system, logging inquiries and interactions for future reference.

• Educate customers on Fixter’s services and tools to help them get the most out of their experience.

• Ensure customer satisfaction and foster positive relationships by addressing concerns and finding tailored solutions.

• Contribute to continuous improvement by providing feedback on customer pain points and suggesting enhancements to our services.

Requirements:

• Previous experience in customer support or a customer-facing role (preferably in a fast-paced, tech-driven environment).

• Some experience in telesales, business development or account management would be preferable.

• Excellent verbal and written communication skills.

• Ability to manage multiple customer inquiries simultaneously while maintaining a high standard of service.

• Strong problem-solving skills and a proactive approach to resolving issues.

• Familiarity with CRM systems and customer support tools is a plus.

• Passion for providing outstanding customer service and creating a positive user experience.

Why Work at Fixter?

• Be part of an innovative startup that’s transforming the car maintenance industry.

• Benefit from a fully remote role where you can work with a world class global team.

• Opportunity for career growth and development as Fixter expands across Europe.

• Collaborative, inclusive work culture with a focus on employee well-being and satisfaction.