Motorcycle Service Advisor

Job Summary

We are looking for a hands-on Motorcycle Service Advisor to join our team. In this role, you will be the main touchpoint for riders - handling customer inquiries, inspecting bikes before and after service, recommending parts or accessories upgrades, and managing job sheets to ensure smooth workshop operations.

Key Responsibilities

• Inspection & Handover: Perform initial pre-service checks on bikes, conduct test rides when necessary to verify issues, and double-check work done before final handover to customers.

• Customer Advisory: Handle inquiries (via WhatsApp or in person), advise riders on maintenance, and recommend suitable parts, accessories, or upgrades.

• Workshop Admin: Create and fill up detailed job sheets, record customer requests, update job statuses, and handle invoicing or counter payments.

Requirements

• Willingness to learn is most important - entry-level candidates and fresh school leavers are welcome!

• Class 2A / 2B riding license (or a passion/comfort with riding motorcycles) to perform test rides and inspections.

• Prior customer service or workshop counter experience is a plus, but not required.

• Clear English communication skills to explain bike issues and service recommendations.

• Basic computer skills for invoicing and managing WhatsApp inquiries.

• Meticulous, detailed, and customer-focused.