Mountain Sports School Sales Manager

Job Type: Seasonal, with the possibility of becoming dual-seasonal if desired

Schedule: Full time preferable, part time considered; Hours of MSS Operations are 9:00am-6:30pm Monday - Saturday and 9am-4pm on Sundays; generally the shift will start about 30 minutes before opening and end around mid-afternoon (4pm ish)

Rate: $24 - 26 per hour; opportunity for bonus depending on financial performance of MSS

Direct Report: Tom Brennan, Director, Mountain Sports School

Description

Snow King Mountain Resort is the iconic Mountain Resort located in the heart of beautiful Jackson Hole, Wyoming. As a dual seasonal facility, it is home to many summer and winter family friendly attractions. The Snow King Team is looking for people with a love for the outdoors, a desire to learn, and a commitment to excellent service.

Job Description

The Mountain Sports School Sales Manager will oversee key aspects of MSS business operations, including, but not limited to: sales, office procedures, customer service, staff scheduling, employee training on point of sale systems, fulfillment of transactions, assistance in product development, assistance to the ticketing supervisors/agents, overseeing the Central Reservations program and coordination with group reservations.

Essential Duties and Responsibilities:

• Oversee all aspects of sales/ticketing office(s) and customer service to include daily interface with customers, sales staff and MSS Instructors
• Oversee customer service duties to include answering phones, returning phone messages, telephone systems management, general email correspondence of the school@snowkingmountain.com email and Mtnos inquiry correspondence
• Oversee the scheduling of MSS Sales staff
• Oversee the employee training on sales and point of sale systems’ standard operating procedures as directed by the MSS Director
• Oversee fulfillment transactions to include accurate and timely accounting of billing within the point of sale systems, to be invoiced by by the Accounting department
• Coordinate sales and accounting with both group and ‘unique’ reservations - Coombs, Local Schools, Ski Clubs, Central Reservations etc.
• Work with (non-MSS) ticketing supervisors/agents to bridge a connection between Snow King’s (2) different Sales departments
• Assist MSS Director / Manager in weekly payroll approval and auditing
• Assist MSS Director / Manager in product development based on the market; identify trends and improve opportunities to create new products that increase revenue
• Assist MSS Director / Manager in handling guest complaints and facilitate conflict resolution