Move In Coordinator

Job Summary:

The Move-In Coordinator supports the Marketing Director in managing and coordinating all aspects of the resident move-in process. This role ensures a smooth, welcoming, and organized transition for new residents and families from initial deposit through move-in day and early onboarding.

Essential Job Functions:

1. Assist the Marketing Director with all move-in coordination activities
2. Serve as a primary point of contact for new residents and families during the pre-move-in and move-in process
3. Track and manage move-in timelines, paperwork, and required documentation
4. Coordinate move-in schedules with internal departments (nursing, housekeeping, maintenance, dining, etc.)
5. Ensure apartments/rooms are ready prior to move-in date
6. Communicate regularly with families regarding move-in updates, expectations, and next steps
7. Maintain accurate move-in tracking logs and CRM/lead systems as needed
8. Support marketing events, tours, and resident engagement activities when needed
9. Help ensure a warm, welcoming experience for all new residents
10. Identify and escalate any issues that may delay or impact move-ins.
11. Other duties as assigned.

Qualifications

• High school diploma or equivalent required
• Experience in customer service, hospitality, senior living, or life enrichment preferred
• Strong interpersonal, verbal, and written communication skills
• Highly organized, dependable, and able to multitask in a fast-paced environment
• Compassionate, patient, and enthusiastic about working with older adults
• Basic computer proficiency, including email, calendars

Benefits You Can Expect:

• Medical, Dental, Vision Insurance
• Paid Time Off
• Mileage Stipend available to eligible employees
• Basic Life and AD&D Insurance
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Compassionate Action Relief for Employees C.A.R.E Fund
• Paid Jury Duty and Bereavement Leave
• Loewenberg Caregiver Scholarship
• Academy for Career Excellence Program
• Continuing Education (Relias Training)
• Employee Referral Bonus Program

Morningside Ministries is an Equal Opportunity Employer.