MRI Front Desk and Scheduling - KOC University

Knoxville Orthopaedic Clinic (KOC) is seeking an organized, detail-oriented, and patient-focused MRI Front Desk to join our Imaging team. This position plays an important role in coordinating MRI appointments and helping ensure patients are fully prepared for their scheduled exams.

The MRI Front Desk works closely with patients, providers, Imaging Team Members, and other departments to coordinate appointments, review orders, support insurance authorization requirements, complete MRI safety screening, and communicate important preparation instructions.

The ideal candidate is an excellent communicator who enjoys helping patients, managing multiple priorities, and coordinating details in a fast-paced healthcare environment.

What You'll Do

• Schedule MRI studies accurately and efficiently based on provider orders, patient needs, insurance requirements, facility availability, and applicable protocols.

• Review MRI orders and required information for completeness and accuracy prior to scheduling.

• Coordinate appointment dates and times, MRI safety screening, insurance authorization requirements, follow-up appointments, medical records, and imaging information as needed.

• Provide patients with clear instructions regarding MRI preparation, safety precautions, arrival requirements, and other appointment expectations.

• Document scheduling activity, patient communication, authorization status, and required follow-up accurately in applicable systems.

• Identify potential MRI safety concerns and appropriately route clinical or safety questions to Imaging Team Members.

• Work closely with pre-certification and authorization Team Members to ensure required information is available and help prevent unnecessary scheduling delays.

• Communicate professionally with patients, providers, Team Members, and facilities regarding scheduling needs and appointment requirements.

• Research missing or inconsistent information and obtain appropriate clarification before finalizing appointments.

• Collaborate with clinical, Imaging, front-office, and scheduling Team Members to support an efficient and coordinated patient experience.

• Monitor assigned work queues, outstanding authorizations, appointment requirements, and unresolved scheduling issues through completion.

• Protect confidential patient information and comply with HIPAA, privacy, security, and KOC requirements.

• Participate in training, cross-training, team meetings, and process-improvement initiatives.

What We're Looking For

• High school diploma or equivalent required.

• Strong attention to detail and commitment to providing excellent customer service.

• Excellent verbal, written, and interpersonal communication skills.

• Professional and courteous approach when communicating with patients, providers, and Team Members.

• Ability to demonstrate diplomacy, tact, and sound judgment when assisting patients.

• Ability to work effectively both independently and as part of a team.

• Strong organization and ability to manage multiple priorities and recurring deadlines in a fast-paced environment.

• Ability to accurately handle confidential patient and healthcare information.

Preferred Experience

• Previous experience in a medical office, diagnostic imaging, healthcare scheduling, or similar healthcare environment.

• General knowledge of medical terminology, insurance requirements, prior authorization, and MRI safety screening.

• Experience using electronic health record, scheduling, or practice-management systems.

Join the KOC Team

At Knoxville Orthopaedic Clinic, our Imaging Team Members help create a coordinated and positive experience for patients throughout their care. As an MRI Front Desk, you will play an important role in making sure patients have the information, preparation, and support they need before their MRI appointment.

If you are organized, detail-oriented, comfortable managing a busy schedule, and enjoy helping patients navigate their healthcare experience, we encourage you to apply and become part of the KOC team.

Knoxville Orthopaedic Clinic is an Equal Employment Opportunity (EEO) employer. We are committed to providing a positive work environment where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.