MS Team Customer Engineer

Job Summary

Job Title: MS Team Customer Engineer

Shifts: Must be willing to work in shifts.

Travel: Must be willing to travel within the country.

Experience: 15 years.

We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Teams. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.

Relevant MIP/VBD Titles

• Teams Workshop
• Teams Pilot
• Teams Activation
• Teams Optimization
• Teams Apps Workshop
• Teams Apps Pilot
• Teams Apps Activation
• Teams Apps Optimization

Responsibilities

• Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
• Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
• Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams.
• Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
• Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.
• Ability to diagnose and resolve issues related to Microsoft Teams clients, meetings, and integrations.
• Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks.
• Experience and knowledge in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, and Voice Apps and Microsoft Teams Room Systems and related hardware configurations.
• Knowledge of third-party applications and integrations that enhance Microsoft Teams capabilities.
• Ability to work independently and as part of a collaborative team.
• Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
• Strong knowledge of voice and network protocols, standards, and best practices.
• Strong troubleshooting Microsoft Teams calling, conferencing and call quality issues.
• Knowledge and experience building Teams bot, integration of Microsoft graph into Teams app and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams Toolkit is a plus.

Requirements

• 5+ years experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
• BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
• Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills.
• Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.
• Experience with Microsoft Teams administration, including user management, policies, and compliance.
• Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
• Experience in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, and Voice Apps.
• Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Border Controllers and Contacts Centers).

Optional Skills

• Advanced knowledge of application integration and Contact Centers with Teams.
• Advanced knowledge Active Directory/Azure AD/Entra ID concepts.
• PowerShell/Microsoft Graph scripting skills.
• Advanced networking skills with DNS, firewall, load balancing, etc.
• Advance skills creating Azure Functions

Relevant Certifications

• Microsoft Certified: Teams Administrator Associate or other relevant certifications.
• Microsoft 365 Certified: Endpoint Administrator Associate