MSB Customer Service Representative

GENERAL FUNCTION:

Supports the MSB Department by responding to customer requests and completing daily, periodic, and project-based responsibilities for

Republic Bank of Chicago while ensuring the MSB Department follows all applicable laws and regulations of the Bank and MSB Policies and

Procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Customer Service - Meeting and exceeding customers’ various expectations and solving customer problems and inquiries:
   1. Preparing new account documentation
   2. Open new accounts on the FIS platform
      1. Statement instructions and rendering
   3. Prepare account files.
   4. Order supplies including:
      1. Checks
      2. Deposit tickets
      3. Endorsement stamps
   5. Manual Wire transfers
   6. Account transfers
   7. Help maintain customer account lists (focus to sell web products)
   8. Cash ordering set-up:
      1. Emergency cash orders
      2. Set ordering limits.
   9. Loan payment and line of credit advance/repayment processing.
   10. Research on inquiries concerning cash deliveries, pick-ups, errors in debits or credits posting to accounts.
   11. Issuing provisional credits
2. Other office work as needed including:
   1. Copying, faxing, scanning
   2. Account maintenance including changes of address, billing errors, etc.
   3. Special projects
3. Forgery / Fraud Related Requests
   1. Process incoming claims through the MSB Client Portal
   2. Process both Incoming and Outgoing Forgery and Mobile Deposit Claims
   3. Reclamations

SUPERVISORY RESPONSIBILITIES:

N/A

EXPECTATIONS:

• • Achieve goals as set forth by SVP / MSB Operations, which corresponds with the bank-wide budget.
  • Capacity to work in a fast-paced and proactive environment while adding value for our clients.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School Degree or its equivalent.
• Knowledge of industry, especially operations, with direct experience in the industry preferred.
• Basic office computer skills.
• Self-starter with the ability to meet deadlines.

WHAT WE OFFER

As part of our commitment to your physical, emotional, and financial wellbeing, we proudly provide a comprehensive benefits package, which includes:

• A competitive salary range estimated at $25 - $27.50 per hour for this position. (Final compensation may vary based on experience, skills, and qualifications)

• Generous Paid time Off (PTO) to help you rest, recharge, and take care of what matters most

• Health, dental, and vision insurance with tax-advantaged FSA and HSA account options

• Retirement benefits including 401k plan with discretionary matching contributions.

• Childcare assistance program to support working parents and their eligible dependents

• Parental Leave for both primary and secondary caregivers

• Short-term and long-term disability coverage for long-term income security

• Basic Life and AD&D insurance with elective additional coverage for you, your spouse, or children

• Mental health & wellness benefits including bank-paid Headspace meditation app subscription and access to our Employee Assistance Program

ADDITIONAL RESPONSIBILITIES:

Every employee of Republic Bank is responsible for knowing and practicing Bank Secrecy Laws (AML/CIP/SAR/CTR/OFAC), the USA Patriot Act, and other related regulations as they relate to their specific job function. Training will be provided during your Introductory Period and annually thereafter. If you need additional training, you are responsible for contacting your immediate supervisor.