MSP Client Delivery Director

join the world’s most equitable and specialized talent company

Are you our new colleague? We’re looking for a Director, Client Delivery

how you will contribute

As a Director, Client Delivery (MSP), you will hold operational and financial responsibility for client engagements and strategic partnerships. You will act as a consultative partnership leader, driving business plans, strategy, and operational efficiencies to advance our service scope and ensure exceptional service delivery.

your typical day includes

• Managing client portfolio operational performance, ensuring all accounts meet SLAs and customer satisfaction targets.
• Leading financial management activities, including budget oversight, forecasting, and full P&L accountability for combined portfolios up to $50 million.
• Coaching, mentoring, and developing direct reports to drive performance, team productivity, and staff retention.
• Supporting Talent Delivery Managers to monitor account staff in matrix environments and ensure client staffing needs are fully met.
• Conducting internal and external business and partnership reviews, presenting strategic insights and performance metrics.

your responsibilities include

• Account Portfolio Management: Ensuring cost-effective service delivery, proactive value generation, and client retention/growth across accounts.
• Financial Control: Managing overall P&L, contract schedules, expense controls, and recruiter productivity to maximize billable hires and achieve revenue targets.
• Compliance & Standards: Overseeing account compliance with EEO, diversity standards, and contractual terms, including proper billing and collection routines.
• Staff Development & Leadership: Setting clear metrics/goals, establishing training programs, and managing first-level employee relations and performance actions.
• Strategic Growth: Defining and leading special projects to enhance service offerings for existing and anticipated clients.

your background

• Education: Bachelor’s Degree in Business Management (or related field) OR 8–10+ years of equivalent work experience. (MBA preferred).
• Leadership Experience: 5–7+ years of business, recruiting, and operational leadership within a complex organization.
• Recruiting Management: 3+ years of experience managing and directing professional recruiters in a client service/MSP role.
• Financial Management: Demonstrated experience managing a P&L, including financial forecasting.
• Certifications (Preferred): PHR, SPHR, PMI, or Six Sigma certification.

key capabilities

• Ability to lead complex, matrixed teams, navigate conflicting priorities, and influence business leaders.
• Strong negotiation skills with the capability to reach consensus across all organizational levels.
• Superior consulting, strategic thinking, and interpersonal skills.
• Detail-oriented approach focused on continuous process and system improvements.

key relationships

• Internal: Vice President of Client Services, Manager of Talent Delivery, account recruiting teams, HR leadership, and Centers of Expertise.
• External: Key Client Stakeholders, Executive Sponsors, and Strategic Partners.

your competencies

• Strategic Alignment & Operational Excellence
• Financial & P&L Acumen
• People Leadership & Coaching
• Consultative Relationship Building
• Process Improvement & Quality Focus

together we grow. When you join Randstad, you join…

• A specialized team delivering tailored solutions for clients and talent, enabling meaningful impact.
• An equitable, inclusive culture where everyone can contribute and thrive.
• A workplace prioritizing growth and empowering teams to adapt and excel.
• A company dedicated to supporting you to perform at your best.
• A commitment to pay for performance with transparency, fairness, and competitiveness.

our purpose

Our purpose is deeply rooted in the belief that by knowing our clients and talent better than anyone else, we can make connections that change lives and transform businesses. We don’t just place people in jobs; we help create futures full of possibility — for our clients, talent, and communities.

our culture

Our culture is powered by ambition and collaboration, where everyone is driven to push boundaries and achieve success. At Randstad, we don’t settle for “good enough” — we’re committed to walking the extra mile, always striving for perfection while trusting each other to deliver results. You’ll be working in an environment that fosters both individual achievement and team success.

We want our teams and talent to reflect the rich diversity of the societies we serve. We thrive for an environment of belonging, safety and confidence. So everyone can bring their whole selves to work and flourish. Learn more about equity, diversity, inclusion and belonging at randstad here.

leadership expectations

At Randstad, leadership is our shared language. Whether you are leading a team or driving your own career, you contribute to our goal of being the world's most equitable and specialized talent company. We lead across four core pillars:

1. we set direction: it is about anticipating and making decisions that will position randstad for long term success.
2. we achieve: it is about delivering on our goals and operational excellence.
3. we care: it is about the way we collaborate and work together, creating a sustainable and healthy culture.
4. lead by example: it is about modelling the behaviors and standards we expect from others, demonstrating courage and accountability in every action.

a place for you to grow

We provide a fast-paced growth environment where your ability to adapt and contribute fuels the success of both your team and clients. We appreciate your talents and support your growth through mentorship, skill-building, and career guidance.

meaningful, competitive, and equitable rewards for your performance.

Our employment conditions reflect this:

• Competitive salary + bonus structure (base salary for this role is $126,400 - $158,000)
• Variable pay for performance
• Option to take part in Randstad's success through our employee Share Purchase Plan
• Growth and development opportunities in a fast changing global environment
• An environment that promotes work-life balance: flexibility with intentionality
• Comprehensive medical, dental, and vision benefits, generous PTO from day one, paid parental leave, 401(k) / retirement security, and exclusive employee discount programs

If you recognize yourself in the profile above, we invite you to apply for this role.

The recruitment procedure consists of a screening and at least two interviews. Later in the process, an (online) assessment and a job offer conversation take place.

Working at Randstad is unlike working at any organization. Because at Randstad we put people at the heart of everything we do. This goes for our clients, our talent, our employees and society. We combine our passion for people with the power of today’s technologies. This helps us support people and organizations in realizing their true potential. Learn more about our mission, history and values on our website:

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.