《MSP》K8S-Cloud Engineer

About the Role
We are looking for a technically strong and client-facing engineer to join our Kubernetes MSP team. In this hybrid Engineer + TAM role, you will own the day-to-day operational health of customer Kubernetes environments while building trusted relationships with clients through clear communication and proactive guidance.

Responsibilities
◆Serve as the primary technical point of contact for assigned customers, handling day-today Kubernetes operational requests and troubleshooting
◆Assist customers in configuring and maintaining backup strategies, monitoring stacks, and alerting pipelines within their cluster environments
◆Prepare and deliver periodic cluster health reports and presentations to customer stakeholders, covering performance trends, risk areas, and actionable recommendations
◆Produce and maintain internal technical documentation, runbooks, and standard operating procedures (SOPs) for recurring operational tasks
◆Collaborate cross-functionally with internal engineering and support teams to escalate and resolve complex issues efficiently
◆Proactively identify gaps or risks in customer environments and propose improvements
◆Develop and maintain tooling and scripts to automate and streamline day-to-day customer environment operations

Requirements
Experience & Education
◆Minimum 1 year of relevant working experience
◆Bachelor's degree or above (Computer Science, Information Technology, or related field preferred)

Language Proficiency
◆Mandarin: Intermediate (Listening / Speaking / Reading / Writing)
◆English: Intermediate (Listening / Speaking / Reading / Writing)

Technical Skills
◆Solid understanding of Kubernetes concepts and hands-on operational

Experience
◆Proficient with kubectl and command-line cluster management
◆Ability to communicate technical concepts clearly in both written and verbal form to audiences of varying technical levels
◆Experience writing technical documentation or runbooks