MSP Level II Technician
Benefits:
- Opportunity for advancement
- Training & development
- Wellness resources
Level 2 MSP Technician — Job Summary
We’re looking for a skilled Level 2 Managed IT Services Technician to support small-to-mid-size business clients. This role focuses on troubleshooting complex IT issues, maintaining secure and reliable systems, and delivering excellent customer service. We are centering our focus on in-person collaboration, requiring physical presence in the office for this role.
Key Responsibilities
- Provide advanced IT support for hardware, software, networks, and cloud systems
- Manage escalated tickets and resolve issues quickly
- Support networks (firewalls, switches, Wi-Fi, VPNs, etc.)
- Maintain backups, security tools, and disaster recovery readiness
- Communicate clearly with clients and document work performed
- Assist with IT projects and mentor junior technicians
- Participate in occasional on-call support for urgent issues
Will require bending, stooping, light wire pulling, splicing, installation of equipment, squatting, and requiring ability to lift and carry loads of up to 50 lbs. regularly. Some administrative tasks will also include:
- Receiving shipments
- Answering the phone
- Welcoming visitors and customers in person
- IT Documentation
- Solution engineering and collaboration
- Responsiveness and availability for in-office communication
- Some project management skills
Required Qualifications
- 2–5+ years MSP or IT support experience
- Strong knowledge of Windows/Mac, Microsoft 365, Active Directory
- Networking fundamentals (DNS, DHCP, VLANs, VPNs, Wi-Fi)
- Experience with RMM/ticketing tools (e.g., NinjaOne, Autotask, ServiceNow, Zendesk)
- Solid troubleshooting, communication, and time-management skills
Preferred (Nice to Have)
- IT certifications (CompTIA, Microsoft, etc.)
- Cloud platforms (Azure, AWS, Google Cloud)
- Scripting/automation (PowerShell, Bash)
- Documentation and monitoring tools (IT Glue, Hudu, Auvik, etc.)
- Previous MSP experience is a huge plus
Work Environment
This is primarily an in-office role with regular on-site attendance. Remote work may be approved occasionally based on business needs. Expect in-person onboarding, some client site visits, and occasional after-hours support.
Benefits
- Competitive pay + performance bonuses
- Health, dental, and vision reimbursement
- PTO and holidays
- Certification/professional development support
- Career growth opportunities
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.