MSP Solutions Engineer
Summary
Hybrid MSP Solutions Engineer combining hands-on network engineering (WAN, LAN, firewall, routing, switching, wireless, cloud) with customer account ownership, including scoping, SOWs, solution design, and pre-sales for managed services customers.
The MSP Solutions Engineer is a hybrid role that combines hands-on network engineering with customer account ownership for Salt River Connect’s managed services (MSP), covering network design and support, onboarding, scoping, troubleshooting.
This role maintains and troubleshoots WAN, MAN, LAN, firewall, routing, switching, wireless, and cloud infrastructure for MSP customer and internal environments, while also acting as the primary point of contact and account manager for assigned MSP customers. The role partners with the broader network engineering team on scoping, statements of work (SOWs), solution design, and pre-sales, including contact center/UCaaS opportunities.
The position requires strong technical ownership and hands-on networking ability, combined with strong customer relationship skills, clear documentation, and the ability to translate customer needs into scoped, deliverable solutions.