MSP Systems Administrator - 100% work from home
Summary
Fully remote Systems Administrator at a managed service provider, supporting client and internal IT systems day to day: administering Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID), Windows Server/Active Directory, networking (firewalls, VPNs, VLANs), endpoint management, backups, monitoring, and user support with disciplined documentation.
Salary: $90,000 per year
About the role
The Systems Administrator is responsible for supporting, maintaining, and improving client and internal IT systems. The role includes administration of Microsoft 365, Windows environments, networking, endpoint management, security controls, backups, monitoring, documentation, and user support. The role requires strong technical judgement, clear communication, disciplined documentation, and the ability to work independently in a remote environment while supporting clients professionally and efficiently.
Key responsibilities
Provide technical support to clients and internal users across desktop, server, cloud, network, and application environments.
Administer Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, Entra ID, MFA, conditional access, licensing, and security settings.
Support Windows Server and desktop environments, including Active Directory, Group Policy, DNS, DHCP, file services, remote access, patching, and endpoint troubleshooting.
Maintain and troubleshoot networks, including firewalls, switches, wireless systems, VPNs, VLANs, routing, and internet connectivity.
Deploy, configure, and maintain endpoint devices, including laptops, desktops, mobile devices, printers, and related peripherals.
Monitor client systems, investigate alerts, respond to incidents, and escalate issues where required.
Assist with backup monitoring, restore testing, disaster recovery processes, and business continuity activities.
Perform system maintenance, updates, security hardening, and preventative maintenance tasks.
Document technical environments, procedures, passwords, configurations, changes, and support actions accurately in company systems.
Assist with onboarding and offboarding users, including account provisioning, permission changes, mailbox configuration, and device preparation.
About you
Strong experience administering Microsoft 365 and Windows environments.
Practical understanding of networking, including TCP/IP, DNS, DHCP, routing, VPNs, firewalls, VLANs, and wireless networks.
Experience supporting Windows desktops, laptops, printers, mobile devices, and common business applications.
Ability to troubleshoot technical issues methodically and communicate clearly with users and stakeholders.
Experience using ticketing, documentation, monitoring, and remote support tools.
Strong written communication skills and attention to documentation quality.
Ability to work independently from home while managing priorities, tickets, and client expectations.
Professional attitude when dealing with clients, vendors, and internal staff.