Multi-Family National Accounts Manager

Specialty Building Products is looking for a Multi-Family National Accounts Manager to join our team! The Multi-Family National Accounts Manager is a professional responsible for managing and developing relationships with key multi-family and commercial national accounts or customers of a company. This role oversees a portfolio of high-value clients or customers that operate on a regional and national level.

Responsibilities:

• Customer Service & Project Quoting: Provide customer support through accurate and timely project quoting.

• Sales Order Management: Coordinate and execute sales orders to meet customer requirements.

• Delivery Coordination: Coordinate product deliveries directly from the mill, to job sites, or through local SBP branches.

• Delivery Communication: Communicate delivery timelines and provide proof of delivery to multi-family customers.

• Product Coordination: Navigate product availability and offerings across SBP branches and brands within designated coverage areas.

• Client Relationship Management: Build and maintain strong relationships with multi-family national accounts, serving as the primary point of contact and understanding each customer's unique needs and goals.

• Account Development: Identify opportunities to grow existing accounts through cross-selling, upselling, and expanding customer relationships.

• Strategic Account Planning: Develop and execute account strategies, establish revenue goals, forecast sales, and drive achievement of business objectives.

• Communication: Collaborate with internal departments to meet customer needs while addressing client feedback, questions, and concerns.

• Contract Negotiations: Negotiate contracts, pricing, and terms to establish mutually beneficial agreements with national accounts.

• Market Analysis: Monitor industry trends, market conditions, and competitor activity to support strategic decision-making.

• Sales & Performance Analysis: Analyze sales data and performance metrics to identify improvement opportunities and track progress toward goals.

• Customer Satisfaction: Maintain strong customer relationships by ensuring satisfaction with products, services, and overall account support.

• Cross-Functional Collaboration: Partner with Sales, Marketing, Customer Service, and other internal and customer teams to deliver a seamless customer experience.

• Reporting: Provide regular account performance updates to senior leadership, highlighting achievements, challenges, and growth opportunities.

Required Credentials:

• Business diploma preferred.

• 5+ years of successful account management experience, including managing large regional or national accounts.

• Strong sales drive, proactive business development mindset, and ability to grow existing accounts while pursuing new opportunities.

• Excellent written and verbal communication skills.

• Strong analytical and problem-solving skills, with the ability to balance the needs of customers, brokers, and internal stakeholders while considering financial impacts.

• Ability to coordinate and participate in joint sales calls with vendors and customers as needed.

• Advanced proficiency in Microsoft Excel, PowerPoint, and Word.

• Valid driver's license required.

• Willingness and ability to travel as needed.

Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales, OrePac, and Amerhart. We serve the U.S. and 8 provinces in Canada from over 61 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!

Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include:

• Medical, Dental, Vision given on the 1st of the month following 30 days of employment
• Company-Paid Life Insurance & Disability
• 401(k) with Company Match
• Company-Paid Time Off
• Paid Holidays & Floating Holidays
• PLUS ADDITIONAL PERKS!

We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.

*Please be careful about scam recruitment. Specialty Building Products would never send any candidate a check or instructions to deposit funds in a bank account in connection with the interview or hiring process.

Specialty Building Products is an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.